What are the responsibilities and job description for the Corporate Commercial Card Support Specialist position at Glacier Bancorp?
Glacier Bancorp, Inc. (GBCI) is a regional bank holding company providing commercial banking services in 80 communities through 129 banking offices in Montana, Idaho, Colorado, Utah, Washington and Wyoming. GBCI offers an extensive benefits package that includes, but is not limited to, medical, dental, vision, life insurance; retirement plan including employer match and profit sharing; paid vacation, holiday and sick leave. Salary is negotiable depending upon relevant experience.
Summary
Work with the Commercial Credit Card Support Team for our Commercial/Small Business Card products, and be accountable for application review, processing and creation of accounts within credit card system and manage the application flow to established SLA's on a daily basis. Additionally, provide customer support to Commercial and Business customers and Division personnel in accordance with our Customer Experience vision. This position resides in the Customer Experience (CX) department, and the person in it must be passionate about the customer experience while influencing the organization to have the same approach. This role will work collaboratively with employees across the organization to drive new customer acquisition and engagement of existing customers.
This is a Corporate position located in Billings, MT. The entry rate for this position is $25.98 /hour (calculated for Billings, MT).
All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.
DUTIES AND RESPONSIBILITIES
- Credit Application Processing - Responsible for reviewing and processing business and commercial credit card applications and increase requests ensuring all information is complete and accurate in compliance with established policies and procedures. Responsible for inputting new business and commercial credit card accounts into our processing system.
- Customer Support - Responsible for providing supplemental technical support and education to business card customers and Division personnel to assist with self-service in the user credit card portal in response to inquiries via phone and email. Responsible for responding to and resolving customer, Division & call center inquiries regarding the business and commercial credit card accounts. Provides friendly, professional, prompt, efficient, and accurate service. Manages incoming customer correspondence, mail, department's support inbox, correspondence from processor and performs the requested maintenance and/or responds to the appropriate parties.
- Perform other credit card or administrative duties as assigned by the Commercial Card Support Supervisor.
- Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
About You
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What We Offer
COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!
COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!
We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Salary : $26
