What are the responsibilities and job description for the Information Technology Support Specialist position at GL Staffing?
About the Company
A growing pharmaceutical manufacturing company in Boca Raton is seeking an IT Specialist / IT Support professional to join their team. This role is responsible for providing day-to-day technical support, maintaining IT infrastructure, supporting cybersecurity practices, and ensuring reliable operation of systems within a regulated manufacturing environment.
About the Role
This role is responsible for providing day-to-day technical support, maintaining IT infrastructure, supporting cybersecurity practices, and ensuring reliable operation of systems within a regulated manufacturing environment.
Responsibilities
- Provide technical support for desktops, laptops, printers, scanners, mobile devices, and other IT equipment
- Install, configure, and maintain hardware, software, operating systems, and user accounts
- Troubleshoot network connectivity, firewall rules/policies, VPN, email, system access, and software-related issues
- Support LAN/Wi-Fi networks, servers, backup systems, antivirus platforms, and IT infrastructure
- Assist users with Microsoft Office 365, shared drives, printers, SAP, and business applications
- Configure and support Azure platform environments and domain control policies
- Coordinate with external IT vendors and service providers for maintenance and issue resolution
- Maintain IT inventory, asset tracking, software licenses, SOPs, and documentation
- Support onboarding/offboarding activities including user account setup and access deactivation
- Assist with cybersecurity initiatives, data protection, disaster recovery, and validation support activities
- Support conference room technology, video meetings, and communication systems
- Ensure timely resolution of helpdesk tickets and user requests
- Follow company procedures related to data integrity, confidentiality, and safety compliance
Qualifications
- 2–3 years of IT support experience, preferably within pharmaceutical, manufacturing, or regulated environments
Required Skills
- Strong knowledge of Windows OS, Microsoft Office 365, Active Directory, networking basics, and troubleshooting
- Experience with Azure platform configuration, domain control policies, firewall management, and SAP support preferred
- Familiarity with IT security practices, antivirus systems, backups, and user access management
- Experience supporting printers, network devices, and basic server environments
- Understanding of GMP environments and data integrity requirements is a plus
Preferred Skills
- Experience supporting ERP systems, laboratory systems, or manufacturing software
- Basic cybersecurity and cloud systems knowledge
- Strong organizational and documentation skills
Pay range and compensation package
Salary: Up to $60,000 annually
Equal Opportunity Statement
This is an excellent opportunity to join a stable and growing pharmaceutical manufacturing company with a collaborative team environment.