What are the responsibilities and job description for the Inside Sales Coordinator and Customer Service position at GL international?
- Work directly with existing and potential customers via telephone, email or in person.
- Successfully identify, pursue and acquire new business relationships by creating an environment in which the needs of the customer are being matched to the products and services, retaining and expanding future business from current clients; Adopting a long-term perspective in developing mutually beneficial business relationships with others.
- Be Self-Motivated and diligent in your work.
- Have a positive attitude about cold calling potential customers.
- Quickly and Efficiently communicate with Administration team on demand and interest for new and existing products.
- An extremely motivated, and at times aggressive, self starter who can learn our products quickly and apply our business strategies to their outbound sales efforts.
- Work simultaneously with multiple computer applications and databases.
- Answer phone queue
- Order processing
- Respond to emails and faxes
- Serve as primary contact with accounts
- Work with Sales Managers to verify pricing discounts and customer details.
- Maintain detailed files for documentation
- Initiate Return Materials Authorizations (RMAs), AAA (Credits/Debits), and Damage Claims
- Work closely with manufacturing personnel to meet customers’ requirements
- Provide customers with accurate product pricing and delivery information
- Obtain accurate information from vendors relating to shipment dates and expected date of delivery
- Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
- Generating purchase orders and requests for quotations
- Generate new and repeat sales by providing product and technical information in a timely manner
- Recommend alternate products based on cost, availability or specifications
- Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
- Other tasks as required
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Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Ability to Relocate:
- La Puente, CA 91744: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $26