What are the responsibilities and job description for the E-Commerce Customer Support Specialist position at GL Intelligence, Inc.?
GL.iNet is looking for a Customer Support Specialist who is fluent in both Chinese and English to join our team in Chantilly, VA. You’ll assist customers through Amazon, Shopify, and other e-commerce channels, help with product setup and configuration, and troubleshoot routers, Wi-Fi, connectivity, and other general product issues.
You’ll also help identify recurring customer issues, coordinate with the appropriate technical team on more complex issues, and work with our product and technical teams to improve the overall customer experience.
What you’ll need:
- Fluent in Chinese and English, both written and spoken
- Strong communication and problem-solving skills
- Comfortable working with computers and technology products
- Basic understanding of Wi-Fi, routers, or networking products
- Ability to understand customer issues and explain solutions clearly
- Experience with Amazon/e-commerce, customer service, or technical support is preferred, but not required
What we offer:
- Competitive base salary performance-based bonus
- Health, dental, and vision benefits
- 401(k) retirement plan
- Paid Time Off (PTO) and company holidays
- Technical training
- Opportunities for professional growth
Job Type: Full-time
Work Location: On-site in Chantilly, VA
Pay: $48,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Vision insurance
Language:
- Chinese (Required)
Ability to Commute:
- Chantilly, VA 20151 (Required)
Work Location: In person
Salary : $48,000 - $60,000