What are the responsibilities and job description for the Team Member - Server Cashier position at GK R365?
JOB SUMMARY: To provide excellent, fast, friendly service with a smile and deliver quality products to our customers in a clean environment.
- Follow all cash handling procedures & ensure cash is balanced daily.
- Follow the "We G.O.T. You" 3 steps of service to ensure excellent customer service ( Greeting, Order Taking & Parting Phrase).
- Follow the meal portioning guides to ensure accurate quantities are being served.
- Record temperature of food items on the steam table and other hot holding units throughout the day.
- Prepare pastries e.g. Bun and cheese, slice cake and wraps for sale.
- Maintain cleanliness and organization of workstation, dining room, and restrooms.
- Count and replenish stock where needed including plates, napkins and utensils.
- Assist with the baking of products.
- Follow all standard operating policies and procedures as outlined by Golden Krust.
- Complete daily stock reports.
- Communicate effectively with the Back of the House (BOH) team members and manager when items are needed.
- Any other duties that may be assigned.
- High school diploma or equivalent.
- Must be able to read, write, speak, and understand English.
- A current NYC Food Handler Permit/ServSafe Food Handler Permit
- Have knowledge of service and food and beverage, generally involving at least one year of front-of-the-house operations or have previously operated at a supervisory level.
- Be able to communicate and understand the predominant language(s) of the restaurant's trading area.
- Possess excellent basic math skills and have the ability to operate a cash register or POS system.
- Be able to work in a standing position for long periods.
- Be able to reach, bend, stoop, and frequently lift up to 50 pounds.
- Cover hair at all times
- Wear the proper uniform, including name tag, at all times.
- Ensure that nails are kept short and clean - no nail polish
- Exhibit good hygiene at all times
- Wear full shoes at all times - No slippers
This job is satisfactorily performed when:
- Sales targets are achieved.
- The profitability goal of the restaurant is achieved and maintained.
- The restaurant maintains excellent assessment ratings
- Customers are provided with the highest level of service, and there is repeat business because of this factor.
- A high level of initiative, flexibility, and dependability is displayed at all times
- The job is performed with professionalism and integrity.