franchise Development Manager

Jani-King, representing the largest franchised commercial cleaning company in the world, and the Official Cleaning Company for the PGA of America and Dallas Cowbowys and Tampa Bay Lightning, is seeking Operations candidates with a successful record of success.

Franchisee Training & Support

Participate in the training of all new franchisees and retrain/coach/develop your Franchise Team, as necessary. This includes classroom, hands-on, and the following field activities:

• Visit job sites and assist your Team with start-ups and transfers. Spend as much time as necessary to ensure customer satisfaction.
• Visit job sites and assist your Team with first-time floor work, and more if necessary
• Keep up with current developments in cleaning technology and procedures and advise your Team of new techniques, supplies and equipment.
  
  

Conduct walk-throughs and follow-up with new customers. Work closely with your Team to assure smooth start-up of new customers.

• Spend an appropriate amount of time with your Team reviewing procedures and the efficiency or quality of their work. The franchisees to be visited will be determined in conjunction with the Regional Director or Regional Operations Manager.
  
  

Customer Relations

Maintain high levels of customer satisfaction. Spend as much time as necessary to ensure customer satisfaction.

• Visit your largest customers on a regular basis to examine the quality of work and measure customer satisfaction.
• Assist Customer Service with customer phone surveys on a regular basis.
• Respond quickly to customers reporting problems. Follow up with franchisees and customers to assure any problems are corrected (and do not reoccur again) as soon as possible.
• Coordinate all customer transfers and cancellations.
  
  

To learn more about the company, please visit http://www.janiking.com.

Compensation: Base salary, bonuses, awards cruises, and benefits package, including an outstanding paid time off program = GREAT OPPORTUNITY! No overnight travel.

Total comp in the $65-80k range

The Right Candidate Will Possess

Superior customer service aptitude, including excellent people skills and sensitivity

Strong work ethic - willingness to go the extra mile for your customers and work flexible hours

Highly polished, professional appearance and demeanor

Knowledge in the commercial cleaning industry or the desire to learn all aspects of commercial cleaning

The ability to lead, direct and motivate

Excellent verbal and written communication skills

Confidence and ability to provide on-site training

Valid driver’s license

Background check required

Day, evening and weekend work required