Welcome Hut/Security Agent

SUMMARY OF OVERALL PURPOSE
To ensure the safety and security of GKTW Village while providing a professional and courteous welcome to all guests, visitors, volunteers, staff and other GKTW constituents who enter through the Village.

KEY ACCOUNTABILITIES
Welcome Hut
• Responsible for utilizing the proper GKTW screening methods to ensure access is only granted to necessary personnel.
• Deliver proper communication to incoming persons at the Welcome Hut.
• Confirm that every guest, staff member, volunteer and visitor coming through the Welcome Hut have a purpose for being at the Village.
• Notify respective department staff members of visitor arrivals.
• Notify respective departments of delivery vehicles.

PBX/Operator
• Support PBX/Operator for general phone reception.
• Route calls appropriately throughout the village.
• Demonstrate professional and courteous guest service to all callers.

Department Support
• Complete a variety of administrative tasks as assigned by Guest Services management.

All other duties as assigned.

PHYSICAL DEMANDS OUTSIDE NORMAL WORK ENVIRONMENT

• Able to stand for extended periods of time.
• Regularly required to walk, stand, bend, crouch, balance, use hands and arms to lift/move objects.
• Able to work flexible schedule including nights, weekends, and holidays.
• Able to work outside for extended periods in varied outdoor conditions.

SKILLS, COMPETENCIES, EDUCATION, AND EXPERIENCE

• Proven experience to deliver exceptional customer service.
• Proven ability to understand and execute resort security procedures.
• Must be comfortable with de-escalation and conflict management skills.
• Ability to multitask in a fast-paced environment.
• Ability to speak and write English clearly & articulately with a positive, professional & pleasant manner
• Ability to work with all types of individuals, including guests, co-workers, volunteers, vendors and leaders.
• Able to use creative problem-solving skills and demonstrate decisiveness.
• Proficient in PC skills including Microsoft Office (Outlook, Word, Excel.)
• Ability to operate a motorized vehicle, including battery-operated golf cart.
• Valid driver’s license and clean driving record.
• Must meet acceptable attendance and punctuality requirements, which are essential functions for the position.
• High School Diploma.
• At least 1 years of previous security/hospitality experience.

Preferred Requirements

• Previous hotel/resort experience.
• Bilingual English/Spanish.