What are the responsibilities and job description for the Inside Sales Representative - Charlotte, NC position at GITI TIRE USA LTD?
Full-Time - 100 % Work On-Site
Basic Function
The Inside Sales Representative (ISR) supports customers and the sales organization by providing high-quality service, accurate order processing, and timely sales support. This role handles inbound and outbound communication, prepares quotes, assists with product information, and ensures a positive customer experience while supporting revenue growth.
Key Responsibilities
Customer Service & Sales Support
- Respond to inbound calls, emails, and online inquiries
- Provide customers with product, pricing, and availability information
- Process orders, returns, replacements, and account updates
- Troubleshoot basic order or service issues and follow standard workflows
- Maintain accurate documentation in CRM and internal systems
Inside Sales & Revenue Support
- Prepare quotes within established pricing guidelines
- Conduct routine outbound follow-ups on quotes and open orders
- Identify upsell and cross-sell opportunities
- Support field sales teams with documentation, samples, and scheduling
- Maintain strong product knowledge to guide customers effectively
Workload Expectations
- Manage high-volume daily customer communication
- Complete 5–15 quotes per day depending on complexity
- Process 20–40 orders or service tickets per day
- Maintain consistent follow-up on assigned quotes and customer needs
- Perform other related duties as assigned
Success in This Role Looks Like
- Accurate and timely order entry
- Consistent quote turnaround and follow-up
- High customer satisfaction scores
- Strong collaboration with internal and field sales teams
Job Competencies
Budget
Computer Skills
Conflict Management
Customer Service
Decision Making
Problem Solving
Product Expertise
Project Management
Results Driven
Sales Goal
Business Acumen
Sales Skills
Self-Development
Strategic Thought
Technical Skills
Education / Training
This position requires a high school diploma.
Qualification/Experience
- 1–3 years of inside sales, customer service, or order management experience
- Strong communication, organization, and multitasking skills
- Ability to work effectively in a fast-paced environment
Computer & Technical Skills
- Knowable working with ERP systems for order processing, inventory tracking, and customer account management a plus. Proficiency in CRM/ERP systems
- Basic knowledge: Microsoft Word: Office, Excel, PowerPoint, Outlook skills, including OMS, and MPS (Data analysis for sales reporting).