What are the responsibilities and job description for the Patient Experience & Sales Coordinator position at Gitelcare Longevity Center?
ABOUT US GitelCare and G3 Longevity Center is a physician-led practice in Hollywood, Florida, led by Dimitri Gitelmaker, MD. We bring internal medicine, obesity medicine, longevity care, and medical aesthetics together under one roof. Our patients expect discretion, unhurried attention, and real clinical results; many are executives, families, and international clients. We are an English- and Russian-speaking practice, and every patient receives a concierge-level experience. We are building a small, senior team that takes pride in both clinical excellence and hospitality. ABOUT THE ROLE You are the first and last person our patients see, and the reason they come back. We are looking for a polished, warm closer who has done this before in a med spa. You know how to turn a consultation into a treatment plan, how to present a package or VIP membership with confidence and without pressure, and how to keep the schedule full through rebooking and follow-up. You will be the host of a premium practice serving a discerning, often high-net-worth clientele. WHAT YOU'LL DO - Greet and host patients to a five-star, concierge-level standard; manage check-in, check-out, payments, and patient flow - Lead or co-lead aesthetic and longevity consultations with our providers; present personalized treatment plans, packages, and VIP/membership tiers, and close at the consultation - Convert inquiries (phone, text, email, web, social DMs) into booked consultations quickly, and follow up on open treatment plans until a decision is made - Drive retention: rebook at checkout, track membership renewals and benefit usage, and run reactivation outreach - Keep the CRM and EMR accurate: lead sources, pipeline stages, notes, membership status, and package balances - Explain financing options and practice policies (cancellations, deposits, package terms) clearly and gracefully - Meet monthly goals for consultation conversion, package and membership sales, rebooking rate, and retail - Coordinate with providers on schedule templates so high-value appointments are protected - Protect patient privacy (HIPAA) and serve VIP and public-profile patients with complete discretion MUST-HAVES - 2 years in med spa or medical aesthetics sales, with a proven record of selling treatment packages and VIP/membership programs (be ready to share your numbers: conversion rate, average ticket, monthly sales) - Front desk and scheduling experience in a med spa, dermatology, plastic surgery, or concierge medical practice - Hands-on experience with a med spa CRM or practice-management system (e.g., Zenoti, Boulevard, PatientNow, AestheticsPro, Mangomint, Nextech, or similar) - Executive presence: polished appearance, poised phone manner, and strong writing skills - Comfortable working toward goals, and a self-starter about follow-up NICE-TO-HAVES - Russian language (a strong plus, not required); Ukrainian, Hebrew, or Spanish also valued - Luxury retail, hospitality, or concierge-medicine experience serving high-net-worth clients - Familiarity with injectables, lasers and energy devices, medical weight loss (GLP-1), and longevity services - Experience building or relaunching a membership program, or managing social media and DM lead follow-up HOW TO APPLY Apply through this posting, or email careers@gitelcare.com with your resume and a short note about your best month in med spa sales (packages and memberships sold, conversion rate). If you speak Russian or other languages, please mention it. Zei Gezunt Healthcare, P.A. is an equal opportunity employer.
Pay: $20.00 - $26.00 per hour
Work Location: In person
Salary : $20 - $26