Part Time Office & Activity Helper

POSITION SUMMARY

The Council Support Specialist position provides operational, programmatic and customer service support for Council operations. This role is designed to support a wide range of camp operations including events, troop bookings, adventure activities, retail operations, camps and guest services. Staff in this role will rotate through multiple areas of responsibility and become well versed in Girl Scouts Western Oklahoma (GSWESTOK) operations, procedures and programming while supporting the overall experience of members, volunteers, community partners and outside user groups. This position supports day camps, evening and overnight programming, troop activities, community events, facility rentals and adventure programming as assigned. Staff may support adventure activities based on certifications and training completed. This role works closely with multiple departments across the organization including Programs, Operations, Product Program, Volunteer Support, Membership and Resource Development during peak seasons and special events. While staff may receive direction from shift leads or assigned managers during scheduled shifts, all Council Support Specialists report directly to the Camp Trivera Operations Manager. Camp Trivera serves as the primary office and reporting location for this role.

ESSENTIAL DUTIES & RESPONSIBILITIES

Camp Operations and Guest Support

• Supports day-to-day operations of Camp Trivera including troop activities, bookings, special events, camps and outside user groups
• Coordinates and supports guest check-in and check-out procedures for troop leaders, volunteers and outside user groups
• Provides excellent customer service and serves as a welcoming point of contact for members, volunteers, families and community guests
• Assists with housekeeping, facility readiness and routine operational support to ensure spaces remain clean, organized and guest-ready
• Works collaboratively with volunteers, staff and community partners to ensure positive guest and participant experiences
• Assists with retail operations including sales transactions, inventory, stocking and organization of retail areas
• Supports money handling procedures including basic cash management and transaction accountability

Activity Checkpoints

· Assists with adventure programming and facilitation based on certifications and completed training which may include rock wall, zip line, archery, pool, lakefront, ropes courses and other outdoor activities

· Maintains safety standards and follows all emergency procedures, ACA standards and Girl Scouts Safety Activity Checkpoints

· Conducts safety inspections and assists with equipment setup, cleanup, documentation and general program readiness

Scheduling, Systems and Coordination

· Provides administrative and clerical support including calendar assistance, data entry, booking support and general office tasks

· Assists with maintaining written procedures and operational documentation as assigned

· Scheduled shifts are assigned based on staff availability and operational needs

· Staff are responsible for arranging shift coverage if unable to attend a scheduled shift

Professionalism and Workplace Expectations

· Staff are expected to maintain a clean, professional and event-appropriate appearance at all times. GSWESTOK or Camp Trivera attire may be required during regular operations. Certain events or functions may require elevated professional attire as directed by leadership.

· Willingness to work flexible hours including evenings, weekends, overnight events and holidays

· Ability to maintain a positive attitude and represent GSWESTOK professionally

· Supports environments that promote diversity, equity, inclusion and access

· Ability to communicate clearly and effectively

· Ability to maintain professionalism and flexibility during high-activity events and programs

· Ability to adapt quickly in a fast-paced environment with changing priorities

· Ability to work independently and as part of a team

· Ability to solve problems calmly and professionally

· Strong organizational skills and attention to detail

· Strong customer service and communication skills

· Willingness to learn multiple operational areas across Camp Trivera and GSWESTOK

· Ability to interact positively with children, volunteers, families and community groups

Safety, Facilities and Compliance

· Monitors property for safety, cleanliness and readiness reporting concerns to Camp Trivera Operations Manager when necessary and assisting with routine upkeep.

· Assists with basic safety and maintenance checks and help guide part-time staff and volunteers on simple facility care tasks.

· Helps enforce safety procedures and emergency protocols in accordance with GSWESTOK policies, GSUSA Safety Activity Checkpoints and American Camp Association standards.

· Assists campers, adults and guests during emergencies following established procedures. Must be able to assist adults and children in an emergency (fire, evacuation, illness, injury, etc.)

REQUIRED COMPETENCIES/SKILLS

· Engages in an elevated level of cooperation; acts as a collaborator; can quickly find common ground and solve problems, for the good of the council; represents his/her own interests and yet also be fair to other groups.

· Interacts in a manner of being direct, compassionate and truthful; Presents the unvarnished truth in an appropriate and helpful manner; keeps confidence; admits mistakes; does not misrepresent him/herself for personal gain; easily gains and maintains the trust and support of peers and planning committees.

· Displays dedication to meeting the needs, expectations and requirements of all members along with internal and external customers; demonstrates courtesy and sensitivity; manages and resolves difficult or emotional situations with minimal noise; meets commitments; responds promptly to needs; Solicits customer feedback to improve service.

· Accurately scopes out length and difficulty of tasks and projects; skilled at setting objectives and goals; breaks down work into the process steps and timelines; develops schedules and tasks/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals and evaluates results.

· Competent in required job skills and knowledge; displays understanding of how jobs relate to others; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; uses resources effectively.

· Identifies problems in a timely manner; gathers and analyzes skillfully; develops alternative solutions; resolves problems in initial stages; works well in group problem solving situations.

· Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interest.

EDUCATION AND/OR EXPERIENCE

· High school diploma or equivalent preferred

· Competencies include event planning, budget development, volunteer management, relationship building, marketing, customer service

· Experience working with children or outdoor programming preferred

ADDITIONAL JOB REQUIREMENTS

· Must be at least 18 years of age.

· Clearance of background check and drug screen.

· Become a registered member of GSUSA.

· Access to reliable transportation.

· Must carry and show proof of 100/300/100 liability coverage on personal vehicle.

· Must be willing to work flexible hours including nights, weekends. Travel as required.

· Valid Oklahoma state driver’s license.

· Must be willing to obtain CPR, First Aid and AED training

· Must be willing to obtain two certifications in adventure activities

· Must work at least three shifts a month unless told otherwise

Pay: $15.00 per hour

Benefits:

• Flexible schedule

Application Question(s):

• Are you willing to be certified in rockwall climbing, lifeguarding or archery?
• This position sometimes requires day time, evening and/or weekend availability. What days or times are you available to work?

Experience:

• Working with Children: 1 year (Preferred)
• Office: 1 year (Preferred)

Work Location: In person

Benefits:

Salary : $15