What are the responsibilities and job description for the Finance Analyst, L2 Technical Support position at Girl Scouts of the USA?
| Job ID | 2025-2173 | # of Openings | 1 | Category | Accounting/Finance |
Girl Scouts of the USA
Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment.
As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves as they rise to meet new challenges and discover the issues that matter most to them. Along the way they learn the power of friendship, connection, and teamwork.
Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience.
#LI-REMOTE
The Technology Department is a critical driver and enabler for the Girl Scouts movement. This is where technical expertise, such as application development, data engineering and infrastructure support all reside to delivering the best experience for girls, volunteers, and supporters. Directly tied into strategy and innovation, technology solutions crafted in partnership with councils and business partners range from proof of concepts to deployment of highly complex and critical systems. We deliver technology expertise across all the disciplines and key business systems for the GSUSA application portfolio. Come join the team and make an impact!
POSITION SUMMARY
The Finance Analyst, L2 Technical Support, will maintain applications within the portfolio of the Customer Applications department to ensure continued delivery of solutions to meet business needs of councils, GSUSA and our girl scouts/volunteers. This position is responsible for becoming an expert in our applications (with a focus on finance) and resolving technical issues brought to us through Salesforce cases. They will work these cases by remote diagnosis and communicate with the users through email, chat, and phone support. They will identify trends in our cases and escalate these issues for correction. They will also be capable of testing solutions to issues they have raised. Our team supports applications built on Salesforce, SAP Hybris, SAP CDC, OKTA and Netsuite.
ESSENTIAL RESPONSIBILITIES - Primary duties of the position
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Responsibilities |
Working on production support cases for applications owned by the Customer Applications team Case management production support and support across customer applications, through troubleshooting application issues, providing root cause analysis of reported issues and effectively communicating with client to support resolution.
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Identification of bugs and minor enhancements. Communicating these items to business analysts or managers within Customer Applications so that they can be tracked and prioritized |
Testing of solutions that were developed by our vendors so that these changes can be moved to production and regression testing |
Fixing records and doing data updates in our applications to match what really happened |
Develop in-depth functional knowledge of application(s) supported through Customer Applications with a primary focus on financial transactions |
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
REQUIRED COMPETENCIES |
Administrative coordination duties or may support Executive Team with confidential, administrative support; Individual Contributors who may have responsibility for projects or processes and who are still developing. |
Collaborate with stakeholders at different levels of technical expertise at all levels of the Girl Scout movement
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REQUIRED TECHNICAL SKILLS | ||
Office 365 or similar suites | Competency in PowerPoint or similar presentation software | Competency in Microsoft Excel or similar software |
Case management software | Technical Support Experience | Financial Account experience |
Experience with Fund Account software is a plus | Familiarity with Netsuite is a plus | Competency in Salesforce is a plus |
REQUIRED EDUCATION AND EXPERIENCE (i.e., degrees, certifications) | |
Degree or Equivalent Experience: Bachelor's degree or equivalent experience | Minimum Years of Experience: Minimum of three (3) years' experience in corporate environment doing technical support |
Required Field of Study: Accounting or similar work experience | Certifications Requirements: NA |
SALARY RANGE: $66,000 - $75,000
This represents the present low and high end of the pay range for this position. Actual pay will vary based on various factors, including but not limited to experience.
What We Offer:
Girl Scouts is powered by people, and we encourage our team members to be their best selves in and out of the office. We place a high priority on flexibility and offer a competitive employee salary and benefits package that includes:
Paid Time Off:
GSUSA offers 20 days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.
Other Benefits:
- Medical and Behavioral Health Coverage
- Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance.
- Both plans include GSUSA partial subsidy of premium costs
- Dental and vision coverage
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts
- Company-paid life insurance
- Flexible work arrangements
- 12 weeks of paid parental leave
- 401(K) with company match
- Sick leave
- Short- and Long-Term Disability for salary continuation
- Health and Wellness Classes and Activities throughout the year
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
WORK ENVIRONMENT: This job operates in a professional office environment.
POSITION TYPE / EXPECTED HOURS OF WORK: This is a full-time position. Days and hours of work are Monday through Friday.
AAP/EEO Statement: GSUSA is an equal employment opportunity employer.