What are the responsibilities and job description for the Director of Operations position at Girl Scouts of Northern California?
The Director of Operations will:
- Facilitate cross departmental work to design and manage proper use of dashboards as related to completion of 3 year strategic plan.
- Partner with senior leadership in establishing, reviewing and enhancing processes for monitoring metrics and reporting on goals and key performance indicators across all departments and systems.
- Recommend and facilitate the implementation of systems and practices to support ongoing increases in efficiency and effectiveness in business operations.
- Be responsible for planning and executing top priority, highly complex projects in order to achieve specific targets linked to key performance indicators and/or initiatives.
- Manage the overall Property budget, drive capital projects, collaborate with Property Directors on improvement and maintenance plans and schedules.
Critical skills required to be successful in this role, include, but are not limited to:
- Strategic and tactical planning linked to Council and department goals
- Relationship-building and leadership
- Strong organizational skills; clear mastery of prioritization and critical path
- Project and meeting management
- Systems and process knowledge and solutions
- Data analytics, business intelligence and visualizations/reporting
- Technical writing
- Time management
- Problem solving
- Conflict resolution
- Budget management
This individual should demonstrate the following knowledge, skills and behaviors in the execution of this role:
- Mission Driven: Demonstrates commitment to the mission of the organization as a whole and alignment with organizational values; Has a robust understanding of the community served and the landscape in which the organization operates, and actively applies that knowledge
- Collaboration: Works effectively in teams and with others to achieve success
- Communication: Uses effective written and oral communication with internal staff, teams, and members and partners; demonstrates empathy and listening
- Critical Thinking: Consistently identifies, gathers, and applies relevant data and information to their work
- Growth mindset: Accepts abilities can be developed through effort; Embraces learning as essential to growth and success even during setbacks or significant change
- Nurture Diversity, Equity, Inclusion and Belonging: Understands and effectively contributes to diverse, equitable and inclusive practices and spaces that support girls, adult members, partners and staff in knowing they belong
- Personal Responsibility for Work: Effectively manages own work, ensuring delivery of high-quality work
Typical daily, weekly and monthly activities include, but are not limited to:
- Partner with senior leadership to identify opportunities, solve challenges, and ensure alignment between operations and mission delivery including facilitation of major contracts
- Work closely with IT Director to evaluate and manage systems for efficient mission delivery
- Champion the use of technology, data, and process innovation to advance organizational performance
- Communicate with stakeholders; internal and external status, next step and what to expect
- Identify possible issues/risk, develop solutions and adapt project plan with stakeholders
- Monitor the progress of strategic projects, budgets, and key milestones
- Compare actual performance against planned/scheduled timeline
- Development of resources to address stakeholders needs
- Reporting status/feedback to stakeholders
- Continuously building relationship/partnership with stakeholders
- This position requires regular travel between sites
Requirements:
- A minimum of 4 years leading complex, cross-functional projects
- Ability to work from home, as needed
- Bachelor’s degree or equivalent work experience and education, comparable to the attainment of a bachelors’ degree
- Excellent oral and written English language communication skills
- Strong computer skills. Proficiency in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel). Ability to learn new online tools and databases quickly.
- Ability to work in a fast-paced, high-demand work environment, meet deadlines successfully, and manage multiple tasks and demands.
- Commitment to diversity and proven ability to work effectively with persons of diverse backgrounds and abilities.
- Ability to pass the Girl Scouts background check process and verification standards
Desired Qualifications:
- Current California Driver’s license, valid auto insurance, and be insurable by the council auto policy carrier, and have access to a vehicle on a daily basis.
- Bachelor’s degree or equivalent experience
- Prior experience working in fundraising.
- Prior experience working with volunteers
- Experience working in SalesForce
- Bilingual/bicultural (English/Spanish) skills
- Knowledge of Girl Scout mission, standards, systems, and programs
- Knowledge of other cultures
Girl Scouts of Northern California is an Equal Opportunity Employer (EOE). Our mission is to build girls and employees of courage, confidence, and character while working to make the world a better place for all people. This work includes our commitment to become an anti-racist organization through learning and practice. Together with our youth, we strive to provide diverse, equitable and inclusive spaces where girls, volunteers, and staff feel they belong. Working at GSNorCal is a commitment to anti-racism and anti-oppression in alignment with our Culture Code and Volunteer Policy for Building Equitable Community.
Applicants are encouraged to apply without regard to age, race, color, creed, ethnicity, religion, age, disability, sexual orientation, gender identity or expression, national origin, ancestry, veteran status, citizenship, pregnancy, childbirth or other related medical condition, marital status, political persuasion or any other classification protected by federal, state or local laws or ordinances.
As part of our continued efforts to maintain a safe environment for youth and their families, as well as a safe workplace for employees and contractors, GSNorCal requires all employees and contractors be fully vaccinated OR be tested weekly, if hired. Employees and contractors are also required to follow all mask-wearing mandates and safety protocols according to our employee policies.