Camp Administrator

The Camp Administrator is responsible for:

Administrative and Registration:

• Process registration and enrollments via the online registration system, CampMinder, including monitoring
  
  
  

program capacities, waitlists, and enrollment changes.

• Monitor telephone, email, and help ticket correspondences, taking appropriate action to resolve issues or refer
  
  
  

inquiries to the correct individual for registration-related items.

• Review and process all received camper forms for accuracy and completeness.
• Manage camper information and make prompt adjustments as necessary to reflect accurate information in
  
  
  

family profiles.

• Draft written mass communications pertaining to enrollment/registrations, waitlists, missing/incomplete
  
  
  

paperwork, and payment deadlines.

• Prepare and disseminate informational lists to camp staff and Volunteer Camp Directors throughout the camp
  
  
  

season, including reports related to transportation, billing, rosters, and other camper information.

• Process manual credits/debits, including refunds, financial aid requests, and gift card payments made through
  
  
  

the registration system and in partnership with our finance team.

• Support the research, preparation, and implementation of programs by providing program staff with rosters,
  
  
  

supplies, inventory, etc.

• Lead and/or participate in special projects and innovation teams based on skills and organizational needs.
  
  
  

Business Administration:

• Track enrollment and metrics weekly.
• Support department business operations, including purchasing, tracking, and coding invoices, inventory
  
  
  

management, insurance, transportation coordination, and health care.

• Manage the internal vendor process for all outdoor programs and coordinate out-trip logistics for camps.
• Plan, prepare, and deploy materials, supplies, meeting notes, correspondence, and other written reports using
  
  
  

various council-supported technologies.

• Participate in annual review of safety and risk forms. Ensure that Risk Management forms comply with GSUSA,
  
  
  

council insurance, and legal requirements.

• Intake volunteer event, camp and travel forms. Ensure all events are added to the emergency calendar.
• Manage Certificate of Insurance requests. Oversee the COI request form and school site reservation platforms.
  
  
  

Distribute COIs as required.

Customer Service:

• Provide excellent customer service to parents, families, staff, volunteers, vendors, and community partners
  
  
  

through effective use of Salesforce and direct interactions.

• Serve as the family liaison for the Camps and Adventure department, addressing inquiries and resolving issues
  
  
  

promptly.

• Support ActiveNet by managing registrations, property reservations and troubleshooting for members in our
  
  
  

event registration system.

• Process financial aid requests, Council Credits and reimbursements for Council Run and Volunteer Run camps.
• Intake, review and process all forms from Volunteer Run Camps.
• Support Trip or High Adventure Approval requests. Consult with volunteers on training, safety protocols, and
  
  
  

resource materials.

• Draft written mass communications pertaining to enrollment/registrations, waitlists, missing/incomplete
  
  
  

paperwork, and payment deadlines.

Cross-Departmental Project Support:

• Support Outdoor Program HR systems, including recruitment, onboarding, training, and documentation
  
  
  

management.

• Support camper recruitment and marketing efforts.
• Develop and implement marketing strategies to attract new participants and increase engagement from existing
  
  
  

members.

• Support the implementation, data collection, and analysis of program outcomes from events and summer camp.
• Use evaluation data to inform continuous improvement of outdoor programs.
• Other duties as assigned to meet organizational goals.
  
  
  

Essential Qualifications:

• Bachelor’s Degree in a relevant field such as Recreation Management, Outdoor Education, Business
  
  
  

Administration, or related discipline.

• Minimum of two years' experience in organized camps and/or outdoor programs, including program
  
  
  

development, delivery, evaluation, and business operations.

• Ability to effectively plan, organize and implement a multi-faceted, deadline-driven workload with minimal
  
  
  

supervision.

• Strong interest in issues affecting girls and young women, with a passion for fostering their personal growth and
  
  
  

empowerment through outdoor experiences.

• Excellent written and verbal communication skills; ability to articulate ideas effectively, facilitate discussions,
  
  
  

resolve conflicts, and deliver compelling presentations.

• Strong interpersonal skills; adept at cultivating, motivating, and maintaining effective working relationships with
  
  
  

a diverse range of staff, volunteers, and community partners.

• Ability to work both independently and collaboratively in a high-functioning team environment, demonstrating
  
  
  

adaptability and flexibility in cross-functional team settings.

• Strong project planning, organization, and follow-through skills, with the ability to prioritize tasks and manage
  
  
  

multiple projects simultaneously to meet deadlines.

• Strong analytical skills, including the ability to gather, analyze, and interpret data to inform decision-making and
  
  
  

drive continuous improvement.

• Proficient in the latest versions of Windows and Office Suite (Word, Excel, PowerPoint); adept at utilizing
  
  
  

technology and learning specialized software to support administrative functions.

• Familiarity with Customer Relationship Management (CRM) systems, such as Salesforce or Zoho, and experience
  
  
  

leveraging these platforms to manage customer interactions and streamline communication processes.

• Demonstrated ability to provide excellent customer service, utilizing CRM systems and other tools to efficiently
  
  
  

address inquiries, resolve issues, and maintain positive relationships with stakeholders.

Desired Qualifications

• Bilingual Skills: Proficiency in Spanish or another language in addition to English.
• Girl Scout Knowledge: Familiarity with the Girl Scout mission and programs.
• Camp Regulations: Knowledge of California State organized camp laws and American Camp Association
  
  
  

standards.

• Data Entry: Experience with detailed and accurate data control and management.
• Advanced Excel Skills: Proficient in advanced Excel functions.
  
  
  

Girl Scouts of Northern California (GSNorCal) is an Equal Opportunity Employer (EOE). Our mission is to build girls and

employees of courage, confidence, and character while working to make the world a better place for all people. This

work includes our commitment to become an antiracist organization through learning and practice. Together with our

youth, we strive to provide diverse, equitable and inclusive spaces where girls, volunteers, and staff feel they belong.

Working at GSNorCal is a commitment to anti-racism and anti-oppression in alignment with our Culture Code and

Volunteer Policy for Building Equitable Community.

Applicants are encouraged to apply without regard to age, race, color, creed, ethnicity, religion, age, disability, sexual

orientation, gender identity or expression, national origin, ancestry, veteran status, citizenship, pregnancy, childbirth or

other related medical condition, marital status, political persuasion or any other classification protected by federal, state

or local laws or ordinances.