Volunteer Development Specialist

Company Overview

Girl Scouts of Greater Los Angeles (“GSGLA”) is the largest girl-serving nonprofit agency in the Los Angeles region. Our mission is to build girls of courage, confidence, and character, who make the world a better place. www.girlscoutsla.org.

Our core values of Integrity, Clarity of Purpose, Accountability and Respect represent how we behave on a day-to-day basis. These are the specific behaviors that are imperative and encouraged in our company culture. 

We are committed to building a diverse staff that reflects the communities we work alongside, and we value diversity, equity and inclusion in our workplace.

We encourage all qualified individuals to apply, and strongly encourage people from underrepresented groups to apply. In addition, reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Position Summary

Recruits, coaches, supports, and retains GSGLA adult volunteers by fostering a positive and engaging volunteer experience. Builds strong relationships with individuals and service units to understand their unique needs and motivations. Designs and delivers comprehensive training curricula using a variety of modalities—including in-person workshops, virtual sessions, and self-paced digital resources—to ensure accessibility and effectiveness. Continuously evaluates training outcomes and adapts content to align with evolving volunteer needs, organizational goals, and best practices in adult education. Provides ongoing mentorship and recognition to promote volunteer satisfaction, growth, and long-term commitment to the Girl Scouts of Greater Los Angeles.

Essential Duties & Responsibilities

• Volunteer Recruitment & Retention
  • Identify, recruit, and onboard adult educators and volunteers across the council.
  • Foster an inclusive volunteer culture that encourages long‑term engagement.
  • Implement volunteer recognition and retention strategies that celebrate contributions and strengthen community.
• Training Design & Delivery
  • Develop and maintain training curricula tailored to the needs of adult volunteers.
  • Deliver training through multiple modalities: in-person, virtual, and self-paced platforms.
  • Ensure training aligns with GSGLA and GSUSA standards, policies, and program goals.
• Volunteer Coaching & Support
  • Provide ongoing guidance, mentorship, and resources to volunteers.
  • Support volunteer effectiveness, confidence, and satisfaction through clear communication and responsive assistance.
  • Serve as a liaison between volunteers and GSGLA staff to ensure seamless collaboration and support.
  • Develop the Adult Educator team through ongoing skill‑building, coaching, and educator‑specific support to strengthen instructional quality and consistency.
• Collaboration & Coordination
  • Work closely with volunteer educators, program teams, and service unit leaders to coordinate training needs and logistics.
  • Participate in cross‑functional initiatives aimed at improving volunteer and girl program experiences.
  • Collaborate with internal departments to align training and volunteer support with organizational priorities.
• Recognition & Engagement
  • Implement recognition programs to celebrate volunteer contributions.
  • Organize events or campaigns that highlight volunteer impact and build community.
• Monitor Program Performance against the Strategic Plan: Track and analyze key performance indicators (KPIs) to assess progress, identify gaps, and drive continuous improvement by reviewing established metrics and goals, implementing adjustments to ensure successful outcomes.
  • Assess training effectiveness through feedback, surveys, and performance metrics.
  • Refine training content using volunteer feedback and organizational priorities.
  • Stay current with trends in adult education and volunteer management.
• Additional Responsibilities
  • Collaborates with business leads in all appropriate GSGLA departments.
  • Other duties as assigned.

Required Knowledge, Skills and Abilities

• Project coordination skills helpful, with a focus on curriculum development.
• Volunteer coordination or management experience is helpful.  
• Must be flexible, adaptable, and willing to thrive in an ever-changing/fast-paced environment.
• Ability to spend time sitting, utilizing the computer, and standing and walking throughout the facilities.
• Ability to travel via personal vehicle or public transportation to various facilities throughout the region.
• Ability to lift up to 35 pounds periodically.
• Flexibility to attend evening and/or weekend meetings and/or events.
• Ability to perform this job safely, without endangering the health or safety of themself or others.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Recommended Education, Training and Experience

• Bachelor’s degree or equivalent experience required.
• Strong oral and written communication skills; bilingual skills an asset.
• Strong human relation skills: ability to motivate people in small and large group settings.
• Demonstrate strong presentation skills.
• Ability and willingness to learn new systems and have demonstrable skills in word processing software, spreadsheets, and presentations. (Such as Microsoft Suite, Adobe, etc.).
• Good organizational and problem-solving skills.
• Ability to motivate and delegate as well as handle multiple tasks.
• Perform tasks willingly and accept the diverse responsibilities of the job.

GSGLA Employee Requirements

• Comply with state-mandated reporter training.
• Attend GSGLA signature events and/or other activities as assigned.
• Must successfully complete a live scan and background check.

Benefits / Other

Employees of GSGLA receive a competitive benefits package and paid time off, including the closure of its offices the second and fourth Monday of every month. Full time staff are eligible to opt into plans that cover medical, dental, vision, life and even pet insurance, an employee assistance program, as well as a 403(b) retirement plan.

Salary : $70,304