What are the responsibilities and job description for the Community Troop Manager position at Girl Scouts of Greater Iowa?
Community Troop Manager
Department: Mission Outreach
Classification: Exempt
Reports to: Director of Mission Outreach
Mission: Girl Scouting builds girls of courage, confidence, and character who make the world a better place.
Purpose: The Community Troop Manager will showcase a daily priority on servant leadership and diversity, equity, and inclusion. They are responsible for representing and extending Girl Scouting in underserved communities by serving as a Girl Scout Troop Leader for six multi-level troops. Each multi-level troop consists of 25 girls between grades K-5 or 4– 8. Troop meetings occur 3 times a week during the late afternoon or early evening hours.
Three key components of this role are:
- Design and implement an engaging year-round Girl Scout troop experience that promotes inclusivity amongst all girls and families.
- Relationship building with parent/guardians, girls, and community partners.
- Organize and manage data driven plans to achieve program goals.
The successful troop experience will include but is not limited to: participating in the Girl Scout Cookie Program, earning badges, organizing field trips, engaging in service projects, and coordinating a summer camp experience. The Community Troop Manager will ensure that the troop experience is accessible and delivered throughout the assigned jurisdictions and that all required components of a Girl Scout troop are met.
A day in the life... (Essential functions)
- Lead six multi-level troops while adhering to Girl Scout principles and safety guidelines.
- Facilitate in-person troop meetings at various school or community facilities.
- Develop troop year-plans to provide fun, interactive, girl-led activities based on the Girl Scout Leadership Experience.
- Correspond with parents/guardians utilizing all forms of communication including email, phone calls, text, and other social media platforms to provide effective and timely troop member support.
- Monitor issues and provide support for problem-solving and conflict resolution to troop members.
- Mobilize volunteer participation and support of troop functions and activities.
- Strategize and collaborate with internal teams to fulfill troop and Mission Outreach goals
- Provide support to other Mission Outreach programs during the summer (when troops are not regularly meeting).
- Manage troop finances including collection of any fees, vendor payments, supplies purchases, product funds, receipt maintenance and monthly reporting.
- Oversee with honesty, integrity, and careful record-keeping of the funds that girls raise.
- Stay up to date on all program level requirements, volunteer trainings, and member communication.
- Provide ongoing feedback to strengthen the Community Troop Program.
- Work weekend and evening hours as needed, but especially during the months of February and March (cookie program).
- Support council goals in membership and customer support as well as supporting overall council strategies, initiatives, and events.
- Perform other duties as assigned.
The fine print… (Qualifications)
- Bachelor’s degree in related field or equivalent combination of education and experience.
- Minimum 1-year experience working with youth or equivalent combination of education and transferable experiences.
- Minimum of 1-year experience working in a retail or customer-facing industry.
- Excellent time management and organizational skills, with strong attention to detail and proven problem-solving skills.
- Effective communication skills (written, verbal and presentation).
- Proven excellent customer service orientation and interpersonal skills.
- Ability to manage finances, product sales and as needed reporting for six troops.
- Competency working in a culturally diverse environment.
- Ability to work independently and in a team setting, meet deadlines, and maintain confidentiality.
- Strong computer skills with MS Office products.
- Program design background is a plus.
- CPR and First Aid Certification or willingness to obtain.
Additional Eligibility Qualifications and Requirements
- Must uphold and support Girl Scouts of Greater Iowa’s commitment to diversity, equity, and inclusion as outlined in our Employee Handbook.
- Must maintain annual or lifetime membership in Girl Scouts at all times.
- Must possess a valid driver’s license and liability insurance.
- Every three years, successful completion of a criminal background check and driving check.
- Flexibility is key. We’ll need you to work evenings and weekends as needed.
Your Surroundings
- Generally, climate-controlled conditions when onsite at the office, schools, or community centers.
- Up to 75% travel within a 60-mile radius of Des Moines.
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