Member Experience Specialist

Position Summary

The Member Experience Specialist manages and supports recruitment of volunteers and delivery of service to girls by adult volunteers who carry out the Girl Scout Program in an assigned area. At all time she/he must portray a positive image that is representative of policies, procedures, and promote customer service to internal/external stakeholders.

Major Accountabilities

• Supervises and supports service unit leaders in order to insure delivery of high quality Girl Scouts programming to girls within their area of responsibility which includes but is not limited to support of regular leader meetings.
• Recruits new members (girls/adults) through various recruiting methods (in-person/virtual) within their assigned area of responsibilities.
• Supports and participates in regular service team meetings as needed in order to develop high functioning service unit volunteers.
• Supports volunteer adult members to insure high quality Girl Scout program is available to girls and adults in order to reach the council's Plan of Achievement and membership goals.
• Creates, manages, and close cases within GSOFCT established guidelines.
• Successfully uses Sandler Cookbooks to manage workflow and productivity.
• Recruits, appoints trains, manages, and all service team volunteers.
• Actively promotes GSOFCT and GSUSA activities for troops, girls and families to our members.
• Assumes duties of key service unit team members when positions are vacant.
• Provides exemplary customer service when answering phones, returning calls and responding to emails.
• Works cooperatively and closely with all GSOFCT departments on an ongoing basis.
• Interprets and implements GSUSA and council policies, procedures and standards. Identifies and provides conflict support between members as needed in collaboration with the department leadership staff.
• Increases visibility and raises awareness of Girl Scouting in communities.
• Assists and supports in the execution of the product sales programs.
• Embrace and enhance a culture that values diversity and ensures that staff, girl and volunteer efforts reflect the council's commitment to diversity, equity and inclusion.
• Carry out other duties as assigned.
  
  

CORE COMPETENCIES

• Strong attention to detail.
• Strong oral and written communication skills.
• Proactive and collaborative team building skills and experience.
• Conflict resolution skills and experience.
• Understands usage of and is able to support our members and recruit new members by using all GSOFCT technology and platforms available.
  
  

Education And/Or Experience

• Bachelor's degree in business, human services, education or related field is preferred.
• Ability to work with and manage a diverse group of volunteers and girls.
• Strong attention to detail.
• Strong oral and written communication skills.
• Team building skills and experience.
• Conflict resolution skills and experience.
  
  

ADDITIONAL JOB REQUIREMENTS And PHYSICAL DEMANDS

• Become a registered member and maintain membership in GSUSA.
• Ability to accommodation a flexible work schedule (evenings, weekends) to meets the needs of the organization.
• Actively participates in Product Sales initiatives.
• Ability to work with a diverse group of staff, volunteers and girls.
• Physical ability to lift, carry, push, pull or move objects up to 20 pounds.
• Sit or stand for long periods of time during events.
• Statewide travel required.
• Valid Connecticut driver's license.
• Must carry and show proof of liability coverage of personal vehicle.
  
  

WORK ENVIRONMENT

• Work in an office environment and in the community in a variety of (indoor/outdoor) locations.