What are the responsibilities and job description for the Member Placement Specialist position at Girl Scouts Heart of New Jersey?
Who We Are...Girl Scouts Heart of New Jersey (GSHNJ) is one of four Girl Scout Councils supporting the New Jersey area. We service all of Hudson, Essex, Union, Somerset, Hunterdon, and portions of Middlesex and Warren counties. We operate offices in Westfield and North Branch, NJ, as well as our Leadership Center in Newark, NJ; and maintain camp properties in Maplewood, Hillsborough, and Middleville, NJ.The Mission...Building girls of courage, confidence, and character who make the world a better place. Here at GSHNJ, we offer every girl a chance to do something amazing!The Role...We are looking for a talented and passionate individual to join our Membership team as Member Placement Specialist who will be responsible for nurturing membership and volunteerism leads, converting them to members, and working with service unit teams and/or troops to place them into volunteer roles and/or troops as appropriate. Under the direction of the Member Placement Manager, the Member Placement Specialist executes effective strategies and goals that lead to community relationship building, member recruitment and placement, and achieving the highest levels of support and responsiveness to our prospects and members.Here's What You Will Be Doing...-
Optimizes council-wide and area-specific campaigns that leverage the Girl Scout value proposition to serve council recruitment, placement, and retention priorities.-
Understands and supports local and national lead generation and nurturing techniques and campaigns; branding; systems changes; programming and opportunities relevant to prospects and members across all facets of Membership’s business.-
Responds appropriately to staff, member, and prospect inquiries via email, phone, and in-person.-
Responds to and nurtures prospects to the point of conversion.-
Nurtures relationships with service unit volunteers to facilitate placement of new volunteers and appropriate youth members throughout GSHNJ’s service area.-
Contributes to and leverages internal processes to catalog customer transactions and achieve high levels of customer support and responsiveness.-
Works closely with Volunteer Experience team to ensure two-way communication with service unit teams that promotes their creation, functioning, and collaboration in achieving council goals.-
Works closely with Member Support team to streamline the placement process once conversion from prospect to customer is achieved.-
Adheres to internal policies, procedures, business processes, and workflows to maintain standards, staff efficiency, and to meet business demand.-
Engages in troubleshooting, problem solving, service recovery, and conflict resolution to maintain a customer-centric environment.-
Ensures Girl Scouting is open to all appropriate youth and adults by actively participating in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.-
Complies with GSHNJ’s Charter of Values, and uses it as the basis for personal conduct, conflict resolution, and correspondence with customers and coworkers.-
Remains current on GSUSA’s and GSHNJ’s initiatives, and national and local trends affecting our membership demographic, and is able to correspond with team members and customers accordingly.-
Performs other duties as necessary or assigned.Is this you?-
B.A. or equivalent with two or more years of relevant experience.-
Proficiency in Microsoft Office, databases, and web-browsing software.-
Ability to quickly learn new software applications as necessary.-
Ability to communicate clearly both verbally and in writing.-
Strong public relations skills and ability to develop community collaborations; able to relate well to both adults and children.-
Capacity to, independently and as part of a team, plan, organize and prioritize work while managing deadlines in a fast-paced environment.-
Ability to work effectively in a team setting and individually.-
Organized, detail oriented, and customer focused.-
Ability to project a high level of professionalism while networking in the public arena. Ability to speak passionately and with conviction about the Girl Scout Mission and its importance to the public.Preferred Education and Experience-
Familiarity with Salesforce software and applications.-
Lead generation and lead nurturing best practices.-
Sales Conversion Best Practices.Additional Eligibility Qualifications-
Flexibility to shift work hours as needed, including evenings and weekends.-
Ability to lift and manipulate up to 30 pounds of Girl Scouting products, supplies, or materials.-
A valid driver's license, current insurance, and access to a reliable vehicle are required for travel between council properties and across entire service area as needed.-
Become a registered member of Girl Scouts and maintain membership for duration of employment.-
The job is primarily performed remotely, but Employee may work from the offices as needed. Occasionally, Employee will need to attend meetings, trainings, or work events that may be held in any of our locations, others throughout council jurisdiction, or virtually.Sound Interesting?Apply today! Please upload your resume and your cover letter.We are proud to offer a comprehensive benefits package to support the health and well-being of our employees. Benefits for our full-time employees include medical, dental, and vision insurance; a 403(b) retirement plan; paid time off for vacation, sick days, and holidays; life and disability insurance; professional development opportunities; and a supportive and inclusive work environment.Girl Scouts Heart of New Jersey is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. GSHNJ does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other federal, state or local protected class.Employer reserves the right to change the job description at any time.
Optimizes council-wide and area-specific campaigns that leverage the Girl Scout value proposition to serve council recruitment, placement, and retention priorities.-
Understands and supports local and national lead generation and nurturing techniques and campaigns; branding; systems changes; programming and opportunities relevant to prospects and members across all facets of Membership’s business.-
Responds appropriately to staff, member, and prospect inquiries via email, phone, and in-person.-
Responds to and nurtures prospects to the point of conversion.-
Nurtures relationships with service unit volunteers to facilitate placement of new volunteers and appropriate youth members throughout GSHNJ’s service area.-
Contributes to and leverages internal processes to catalog customer transactions and achieve high levels of customer support and responsiveness.-
Works closely with Volunteer Experience team to ensure two-way communication with service unit teams that promotes their creation, functioning, and collaboration in achieving council goals.-
Works closely with Member Support team to streamline the placement process once conversion from prospect to customer is achieved.-
Adheres to internal policies, procedures, business processes, and workflows to maintain standards, staff efficiency, and to meet business demand.-
Engages in troubleshooting, problem solving, service recovery, and conflict resolution to maintain a customer-centric environment.-
Ensures Girl Scouting is open to all appropriate youth and adults by actively participating in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.-
Complies with GSHNJ’s Charter of Values, and uses it as the basis for personal conduct, conflict resolution, and correspondence with customers and coworkers.-
Remains current on GSUSA’s and GSHNJ’s initiatives, and national and local trends affecting our membership demographic, and is able to correspond with team members and customers accordingly.-
Performs other duties as necessary or assigned.Is this you?-
B.A. or equivalent with two or more years of relevant experience.-
Proficiency in Microsoft Office, databases, and web-browsing software.-
Ability to quickly learn new software applications as necessary.-
Ability to communicate clearly both verbally and in writing.-
Strong public relations skills and ability to develop community collaborations; able to relate well to both adults and children.-
Capacity to, independently and as part of a team, plan, organize and prioritize work while managing deadlines in a fast-paced environment.-
Ability to work effectively in a team setting and individually.-
Organized, detail oriented, and customer focused.-
Ability to project a high level of professionalism while networking in the public arena. Ability to speak passionately and with conviction about the Girl Scout Mission and its importance to the public.Preferred Education and Experience-
Familiarity with Salesforce software and applications.-
Lead generation and lead nurturing best practices.-
Sales Conversion Best Practices.Additional Eligibility Qualifications-
Flexibility to shift work hours as needed, including evenings and weekends.-
Ability to lift and manipulate up to 30 pounds of Girl Scouting products, supplies, or materials.-
A valid driver's license, current insurance, and access to a reliable vehicle are required for travel between council properties and across entire service area as needed.-
Become a registered member of Girl Scouts and maintain membership for duration of employment.-
The job is primarily performed remotely, but Employee may work from the offices as needed. Occasionally, Employee will need to attend meetings, trainings, or work events that may be held in any of our locations, others throughout council jurisdiction, or virtually.Sound Interesting?Apply today! Please upload your resume and your cover letter.We are proud to offer a comprehensive benefits package to support the health and well-being of our employees. Benefits for our full-time employees include medical, dental, and vision insurance; a 403(b) retirement plan; paid time off for vacation, sick days, and holidays; life and disability insurance; professional development opportunities; and a supportive and inclusive work environment.Girl Scouts Heart of New Jersey is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. GSHNJ does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other federal, state or local protected class.Employer reserves the right to change the job description at any time.
