Senior Sales Manager

Job Description

We are searching for a Senior Sales Manager at Residence Inn Burlington located in Colchester, VT. The Senior Sales Manager is an on-property, non-remote position who is responsible for booking group rooms and event sales revenues and assisting in completing any sales-related tasks as needed or assigned. This person will work in partnership with their assigned Revenue Manager(s) on a daily basis while also conducting prospecting calls to help grow sales revenues. This person will be responsible for maintaining sales organization in the sales office and fostering a positive relationship with the operations departments throughout the hotel.

This person must always provide a high level of guest satisfaction. This person must have extremely strong communication and organizational skills and an outgoing personality with a "can do" attitude. This position requires a high level of attention to detail and the ability to multi-task. This is a busy sales office environment, and the ideal candidate will have a lot of energy, a strong work ethic and be self-motivated.

Work Performed

• Answer, quote rates (with input from their Revenue Manager) and availability for all incoming phone, email and online lead portal sales inquiries, and client questions in a knowledgeable, pleasant, and timely manner.
• Perform administrative tasks such as, typing contracts, BEO’s, tracking cut off dates, calling clients for payment details and rooming lists and/or any other group details
• This position is responsible for booking all segments except wedding receptions. The dedicated wedding salesperson will handle this specific event segment.
• Dedicate time each week to prospecting.
• Create and follow up on proposals in a timely manner
• With input from their team Revenue Manager, quote and create Corporate Rate agreements
• Use Tripleseat to maintain account information, and create contracts and BEO’s in an efficient manner
• Updating and ensuring accuracy of the Group Rooms Control Log (GRC) for the hotel
• Be aware of upcoming group cut off dates, and ensure the operations departments have all necessary contracts, BEO’s and all necessary details for the Operations team to ensure a smooth service delivery for the group.
• Be the customer service point of contact for clients to answer questions about their account or group booked at the hotel
• Be present at events as needed to be the point of contact for the group.
• Utilize existing filing systems to keep all active sales files updated digitally and/or in hard copy form for their clients.
• Submit weekly reporting to the GM, and other Giri leadership as directed
• Sit in on the sales portion of the weekly revenue call to provide insight and answers for any sales related questions and be in tune with the revenue manager & hotel team on revenue strategy.
• Other duties as requested by the F&B Director, General Manager, or other Giri Leadership.

Reports to:

• General Manager, Food & Beverage Director & Regional VP of Operations with a dotted line to the Vice President of Sales

Knowledge, Skills, and Abilities:

• Strong Organization and Communication skills
• Strong proficiency in Microsoft Excel, MS Word, MS Outlook , Salesforce Delphi.fdc
• Strong typing skill are a plus
• Ability to multi-task and work well in a fast-paced environment
• Ability to prioritize multiple priorities and meet deadline
• Hours required: 45 Hour in a week; Shift Morning (AM); Must be flexible

Compensation

$70,000 - $80,000 Annually

Benefits

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend – get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow – one of the fastest-growing hotel companies

About Residence Inn Burlington Colchester

Residence Inn by Marriott® Burlington-Colchester is the extended-stay hotel that helps you feel connected while away from home maintaining a work/life balance. Ideal for business & leisure with spacious, thoughtful guest suites, complimentary hot breakfast buffet, indoor pool, 24/7 fitness facility, high speed internet, flat screen HD TVs and a business center which combine to make the Residence Inn at Colchester the quintessential choice as your home away from home. Area attractions include Ben & Jerry's, Vermont Teddy Bear Factory, ECHO Lake Aquarium & Science Center, Church Street Marketplace & many more.

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

• Happy – nice to be around and friendly
• Humble – willing to learn
• Helpful – team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Watch A Brief Video To Learn More About Us

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.