What are the responsibilities and job description for the Customer Support Agent position at Giraffe360?
At Giraffe360, we’re looking for a Customer Support Agent to help deliver a great experience for our customers by providing responsive, high-quality day-to-day support.
This role is ideal for someone who enjoys solving problems, helping customers and working in a fast-moving tech business. You’ll be the first point of contact for customer queries, helping to troubleshoot issues, answer product questions and make sure customers feel supported throughout their experience with us.
You’ll work closely with Customer Success and other internal teams to ensure issues are resolved efficiently, feedback is shared clearly, and customers get the most from our product. This is a great opportunity for someone who wants to build their career in a growing business where they can learn quickly, take ownership and make a real impact.
What you’ll do
- Respond to customer queries in a timely, helpful and professional way
- Support customers with project, product and camera-related questions
- Troubleshoot issues and help find practical solutions
- Keep customers updated on progress and manage expectations clearly
- Work closely with Customer Success and other teams to share customer issues and feedback
- Catagorize tasks and queries accurately within our support systems
- Maintain clear records and ensure follow-up actions are completed
- Support with additional projects or tasks as needed in a growing business
What we’re looking for
- Strong communication skills, both written and verbal
- A customer-first mindset and a calm, professional approach
- Good problem-solving skills and strong attention to detail
- Comfortable supporting customers by phone, email and support platforms
- Able to manage expectations and build positive customer relationships
- Reliable, proactive and organized in the way you work
- Comfortable working in a fast-paced environment and managing multiple priorities
- Able to adapt quickly and respond well to change
- Previous experience in customer support, service or another customer-facing role is a plus
- Experience using Intercom, Salesforce, Zendesk or similar systems is helpful, but not essential
You’ll thrive here if you are…
- Friendly, curious and proactive
- A strong team player
- Confident building relationships with customers
- Keen to learn and grow in a customer support career
- Adaptable and happy working at pace
Salary package, location and hours
- Salary: $45,000 to $50,000 depending on experience
- Bonus: Eligible for a $750 quarterly bonus after successful completion of initial employment period subject to performance targets
- Benefits: Generous paid time off, medical and dental insurance
- Location: Remote within New York State
- Hours: 9:00am to 6:00pm, with a 1 hour lunch break
🦒 About Giraffe360
Giraffe360 is a breakthrough camera technology transforming how real estate content is created. Our all-in-one device combines high-accuracy LiDAR and SLR photography to produce stunning visuals and precise floor plans — at the push of a button.
Recognised as one of Europe’s Top 100 PropTech solutions, we support real estate agencies in 30 countries, have raised £30M in venture funding, and employ 275 people across four global hubs.
✨ Ready to join a fast-growing company where your impact truly matters?
Apply now and let’s grow together.
Salary : $45,000 - $50,000