What are the responsibilities and job description for the Floor Supervisor position at Giorgio Armani?
Company Description The Armani Group is a global leader in fashion and luxury goods, employing over 10,500 team members and operating 12 production plants and more than 2,700 boutiques across 60 countries. The company designs, manufactures, distributes, and retails a wide range of fashion and lifestyle products, including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances, and cosmetics. These products are offered under renowned brands such as Giorgio Armani, Emporio Armani, and A|X Armani Exchange. Joining Giorgio Armani means working in a dynamic, international environment with a strong focus on design excellence, quality, and customer experience. Candidates can explore additional opportunities through Armani Group’s dedicated careers platforms.
Role Description The Floor Supervisor role is a full-time, on-site position based in Orlando, FL. This role oversees daily store operations on the sales floor, ensuring an elevated customer experience, strong visual presentation, and adherence to brand standards. The Floor Supervisor supports and guides the sales team, monitors performance, and provides coaching and feedback to drive sales results and client loyalty. Key responsibilities include assisting customers, resolving service issues, coordinating breaks and schedules on the floor, and ensuring effective communication between store management and team members. The role also involves supporting new hire training, maintaining operational procedures, and promoting a safe, inclusive, and professional work environment.
Qualifications
- Strong communication skills, including clear, professional verbal and written communication, and the ability to collaborate effectively with diverse teams.
- Proven customer service experience, with the ability to handle inquiries, resolve issues, and create a welcoming, luxury-oriented client experience.
- Experience in training and coaching team members to improve performance, product knowledge, and adherence to brand standards.
- Demonstrated sales skills, including effective client engagement, product presentation, and achievement of individual and team sales goals.
- Previous supervisory or lead experience in retail, preferably in fashion or luxury goods.
- Strong organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
- Comfort working on-site, standing for extended periods, and supporting peak business hours, including evenings, weekends, and holidays.
- High school diploma or equivalent required; post-secondary education in business, fashion, or related field is a plus.
- Commitment to an inclusive, non-discriminatory workplace and alignment with Giorgio Armani’s brand values and service standards.