Regional Operations Manager

We are seeking a dynamic and results-driven Regional Operations Manager to oversee and optimize the performance of a portfolio of residential communities. This role blends property management responsibilities with asset management strategies, ensuring that properties are maintained to the highest standards while achieving long-term financial goals. The ideal candidate will possess strong leadership skills, an understanding of both operational and financial management, and a keen ability to drive value creation through effective property and asset strategies.

Key Responsibilities

Asset Management:

• Collaborate with the leadership team to develop and execute long-term asset management strategies that align with the company’s goals and objectives.
• Conduct financial analysis to assess property performance, identify opportunities for value enhancement, and recommend investment strategies.
• Manage annual budgets for properties, ensuring financial goals are met, including NOI and ROI.
• Monitor and analyze market trends and economic conditions to make informed decisions about lease renewals, rent increases, and capital investments.
• Execute asset-level business plans that optimize income, reduce expenses, and improve operational efficiency.

Property Operations:

• Oversee the daily operations of a portfolio of properties, including resident relations, leasing, maintenance, and compliance with local, state, and federal regulations.
• Ensure high levels of resident satisfaction and retention by addressing concerns and ensuring properties are maintained to a high standard.
• Supervise property managers and support staff, providing guidance on operational best practices and performance expectations.
• Coordinate property inspections, preventive maintenance, and capital improvement projects to maintain and enhance asset value.
• Monitor and manage property budgets, including operating expenses, capital expenditures, resident and utility billing, ensuring profitability and financial targets are met.

Leadership and Collaboration:

• Lead, mentor, and manage a team of property managers, leasing agents and maintenance staff, to ensure operational excellence.
• Foster a collaborative environment with internal departments to ensure effective execution of asset and property management strategies.
• Develop and maintain strong relationships with residents, vendors, contractors, and external partners, ensuring all parties are aligned on goals and expectations.

Qualifications:

• Bachelor’s degree in Real Estate, Business Administration, Finance, or a related field (Master's preferred).
• Minimum of 5-7 years of combined experience in property management, real estate and asset management, preferably with a focus on multi-family, commercial, or mixed-use properties.
• Proven experience in financial analysis, budgeting, forecasting, and reporting.
• Strong knowledge of property management software, financial modeling tools, and Excel.
• Exceptional leadership, communication, and organizational skills.
• Ability to analyze market trends and make strategic decisions that impact property performance.
• Knowledge of local, state, and federal property regulations and fair housing laws.
• Professional certifications are a plus.

Physical Requirements:

• Ability to travel to multiple properties within the region as needed.
• Occasional evening and weekend work may be required for resident issues or project management.

Benefits:

• Competitive salary and bonus structure
• Health, dental, and vision insurance
• Company Paid STD, Life Insurance, LTD and Employee Assistance Program
• Retirement plan with Company Match
• Paid time off and holidays
• Professional development opportunities

About Ginkgo Residential:

Ginkgo Residential LLC is an integrated multifamily investment, management and redevelopment company based in Charlotte, North Carolina. We currently manage over 7,000 apartment units in more than 50 communities with a geographic footprint that encompasses the Carolinas.

Ginkgo Residential LLC is an Equal Opportunity Employer.

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