What are the responsibilities and job description for the Customer Serivce / Kitchen and Bath Design Assistant position at Gilmans Kitchens and Baths?
Position:
Kitchen and Bathroom Design Assistant / Customer Service
Company Overview
For over four decades, Gilmans Kitchens and Baths (www.gkandb.com) has been the Bay Area’s trusted full-service design-build kitchen and bath remodeling firm. Whether building a new home or remodeling an existing space, our passion is “turning ideas into reality.” Our success is built on teamwork between our design staff, project coordinators, and field labor team—working together to create exceptional client experiences.
Immediate Opening – San Rafael Showroom
We are seeking a Kitchen and Bath Design Assistant / Customer Service Representative. The ideal candidate is dependable, thrives in a team environment, and takes pride in building strong relationships with clients and colleagues. You will support our showroom designers by delivering excellent customer service, staying highly organized, and helping ensure every project runs smoothly.
Our showroom hours are Tuesday – Saturday, 9 AM – 5 PM, and consistent attendance is essential to our success. This role also offers a clear path to learning the craft of kitchen and bathroom sales and design.
What We’re Looking For:
- At least 1 year of remodeling experience
- At least 2 years of retail or customer service experience
- Proficiency—or willingness to learn—2020 Design software and CRM systems
- Strong communication and relationship-building skills with a client-first mindset
- Ability to handle multiple projects and deadlines with a positive, team-focused attitude
- Reliability and consistency in attendance and punctuality
- Detail-oriented with strong organizational, email, and call management skills
What You’ll Receive:
At Gilmans, we believe in treating our employees like family. We value teamwork, respect, and dedication, and we recognize that our people are the foundation of our success.
Our enhanced benefits package includes:
- Medical, dental, and vision coverage
- Health Savings Account (HSA)
- 401K with 25% company match
- Paid training and time off
- Ongoing training and professional development
- Employee Assistance Program
If you’re motivated, dependable, and eager to grow in a collaborative environment, we’d love to hear from you!
Job Type: Full-time
Pay: $24.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Mileage reimbursement
- Paid time off
- Paid training
- Partner benefits
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
- Wellness program
Experience:
- Customer service: 3 years (Required)
- Interior design: 1 year (Required)
- Project management: 3 years (Preferred)
Ability to Commute:
- San Rafael, CA 94901 (Required)
Work Location: In person
Salary : $24 - $27