Service Center Manager

Description

Are you ready to join a winning team?

At Gills Point S, our team shares a common goal: delivering exceptional service to our customers while ensuring every employee feels valued, respected, and empowered to contribute to our success. With a strong reputation built on family values and operational integrity, we are looking to add driven, growth-minded professionals to our team.

We are seeking a results-oriented Service Center Manager with a strong background in automotive retail. This role leads store operations, develops high-performing teams, and drives sales while maintaining a customer-first culture. The successful candidate is a hands-on leader who takes initiative, adapts quickly in a fast-paced environment, and builds long-term customer relationships through consultative selling.

Our Service Center Manager plays a pivotal role in fostering teamwork, operational efficiency, and customer satisfaction. Managers are expected to be engaged in the community and proactive in building and maintaining strong relationships with customers, partners, and staff.

RESPONSIBILITIES include, but are not limited to:

• Operational Management: Oversee daily store operations to ensure efficiency and effectiveness. Implement processes and systems to improve productivity and service quality.
• Staff  Management: Hire, train, coach, and manage employees, including technicians, sales staff, and administrative personnel. Schedule staff appropriately while managing labor costs.
• Customer  Service: Lead by example in delivering exceptional customer service.      Resolve escalated customer concerns promptly to protect and enhance the store’s reputation.
• Sales  & Performance Leadership: Drive retail sales performance through active selling, coaching, and accountability. Develop and execute strategies to meet or exceed sales targets for tires, parts, and services.
• Inventory  Management: Oversee inventory levels, order parts and supplies, and manage vendor relationships to ensure product availability.
• Financial  Management: Manage budgets, monitor expenses, analyze financial      performance, and ensure overall profitability. Oversee billing, invoicing,      and cash flow.
• Compliance  & Safety: Ensure compliance with all legal, regulatory, and company requirements. Maintain a safe and healthy work environment.
• Quality  Control: Implement and monitor quality standards to ensure all services meet or exceed customer and industry expectations.
• Training & Development: Identify training needs and actively develop team members’ skills in automotive services, retail sales, and customer engagement.
  
   

Requirements

• Valid driver’s license with an acceptable driving record.
• High school diploma required; bachelor’s degree in business, management, or related field preferred.
• Proven experience as a self-starter in retail management, with a strong background in automotive or tire industry sales.
• Demonstrated success driving retail sales, meeting performance goals, and leading teams.
• Strong leadership, communication, coaching, and customer service skills.
• Solid understanding of automotive repair services, tire products, and industry trends.
• ASE certification or other relevant automotive certifications are a plus.
   

WE OFFER:

• Paid time off
• Stable  working hours
• Excellent  training with opportunities for advancement
• Medical, dental, vision, LTD, STD, life insurance, and accidental benefits      (available after 60 days)
• Competitive wages
• 401(k)  savings plan with company match