2nd Shift Security Alarm Dispatcher

Company Description

Gillmore Security Systems, Inc. has been protecting businesses and homes in Northeast Ohio since 1971. Founded by Alan H. Gillmore Jr., this third-generation family business employs over 45 professionals. For over 45 years, Gillmore Security has provided installation and service for residential and commercial electronic security, fire monitoring, access control, environmental, and digital video systems. Our equipment is monitored by an in-house UL 5-Diamond rated Central Monitoring Station. We focus on superior customer service, honesty, and integrity to build trusted relationships with every client.

Role Description

This full-time role is for an Alarm Dispatcher, located on-site in Bedford, OH. The Alarm Dispatcher is responsible for monitoring and responding to alarm signals from installed security systems, dispatching appropriate emergency services, maintaining detailed logs, and providing exceptional customer service. This role requires efficient multitasking and communication skills to ensure quick and accurate responses to various incidents.

Duties and Responsibilities

• Schedule: 2nd Shift - Friday thru Tuesday - Hours 4:00 PM - Midnight
• Accurately verify, respond to, and dispatch alarm signals in a timely manner.
• Notify customers of non-emergency signals and provide appropriate guidance.
• Notify emergency responders after dispatch in accordance with established SOPs.
• Process and update customer account data changes as directed.
• Answer, handle, and route incoming calls professionally and efficiently.
• Maintain current knowledge of all signal types and corresponding SOPs.
• Stay informed on organizational goals, departmental objectives, and updates.
• Comply with all company and central station policies, procedures, and standards.
• Consistently meet or exceed minimum departmental quality standards.
• Perform administrative and support tasks as assigned by management.

Qualifications include:

• Ability to multi-task effectively in a dynamic and fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency with computers, including Microsoft Office Suite (Outlook, Word, Excel, etc.).
• Adaptability, reliability, and strong attention to detail.
• Ability to exercise independent judgment and sound problem-solving techniques.
• Collaborative, cooperative, and positive team-oriented attitude.
•  Minimum education: High school diploma or equivalent required.