What are the responsibilities and job description for the Express Customer Service Advisor - Gillman Subaru Southwest position at Gillman Automotive Group?
Express Customer Service Advisor – Automotive Customer Service
Gillman Subaru Southwest
Are you in the restaurant, retail, or sales industry and looking for more than “just a job”? Ready to earn more, grow more, and build a real career? If you’ve worked as a server, bartender, auto parts sales rep, tire installer/sales associate, or mobile phone sales associate—your people skills are exactly what we’re looking for.
At Gillman Subaru Southwest, we believe great service starts with people who love taking care of people. That’s why we’re searching for an Express Customer Service Advisor—a motivated, customer-first professional who thrives on making every guest feel welcome and confident about their visit.
If you’re tired of the same hourly grind and ready to start a career where your personality and customer service skills are valued and rewarded, apply today and join the Gillman Subaru Southwest family.
Job Responsibilities
- Attitude is everything—greet service department customers promptly and courteously
- Listen to each customer and clearly articulate repair needs to techs
- Upsell recommended/additional services using low-pressure, high-integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
REQUIREMENTS:
- One year of customer service minimum experience
- Must be eligible to work in the US
- Must pass pre-employment screening to include MVR, drug test and criminal background checkCompensation is based on experience and commensurate with Fortune 500 companies
Benefits
- Medical/Dental/Vision/Life
- 401(k) with a company match
- Paid vacation
- Employee discounts
- Drug Free work environment
- EOE
About
Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru. The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same. Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business. Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.
