What are the responsibilities and job description for the BDC REPRESENTATIVE position at Gillman Automotive Group?
IF CUSTOMER SATISFACTION IS YOUR SKILLSET, THEN YOU ARE WHO WE ARE LOOKING FOR!
Job Responsibilities
Answer in-coming phone calls for the Service Department
Schedule service reservations, review customer history for potential service recommendations, contact customers and set appointments for special order parts that have arrived for their vehicle.
Call all missed appointments and reset appointment dates
Make outbound calls to inform customers of open safety recalls that need to be completed
Attends weekly department meetings
Other duties as assigned by management
Requirements, Education And/or Experience
Up to six months related experience/training or equivalent combination of education and experience preferred, but not required
Must be eligible to work in the US and pass pre-employment screening to include MVR, drug screen, and criminal background check
Certificates, Licenses, Registrations (Including Driver's License)
Operator's Driver's License (must be insurable)
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Benefits
Medical/Dental/Vision/Life insurance
401(k) with company match
Employee discounts
Paid vacation
Drug Free work environment
E.O.E
Company Overview
Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru.
The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same.
Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business.
Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.
Job Responsibilities
Answer in-coming phone calls for the Service Department
Schedule service reservations, review customer history for potential service recommendations, contact customers and set appointments for special order parts that have arrived for their vehicle.
Call all missed appointments and reset appointment dates
Make outbound calls to inform customers of open safety recalls that need to be completed
Attends weekly department meetings
Other duties as assigned by management
Requirements, Education And/or Experience
Up to six months related experience/training or equivalent combination of education and experience preferred, but not required
Must be eligible to work in the US and pass pre-employment screening to include MVR, drug screen, and criminal background check
Certificates, Licenses, Registrations (Including Driver's License)
Operator's Driver's License (must be insurable)
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Benefits
Medical/Dental/Vision/Life insurance
401(k) with company match
Employee discounts
Paid vacation
Drug Free work environment
E.O.E
Company Overview
Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 80 years of success, the Houston-based automotive group has 10 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru.
The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 80 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same.
Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business.
Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.