HVAC Customer Service and Schedule Coordinator

HVAC Customer Service and Schedule Coordinator
Gillette Heating & Air | Spanish Fork, UT
Full-Time | $20-$26/hour Based on Experience

Gillette Heating & Air is hiring a highly organized, customer-focused HVAC Customer Service and Schedule Coordinator to support our growing team in Spanish Fork. This role is ideal for someone with experience in customer service, scheduling, dispatching, or office administration who wants to build a long-term career with one of Utah's most respected HVAC companies.

As Utah's only 7-time Carrier President's Award winner, Gillette Heating & Air has built a reputation for delivering exceptional customer service while creating real opportunities for team members to grow. In this role, you will help coordinate service schedules, support customers, manage technician appointments, and ensure smooth day-to-day operations. You will play a critical part in delivering the outstanding service experience our customers expect.

Why Work With Gillette Heating & Air:
• Utah's only 7-time Carrier President's Award winner
• Hundreds of 5-star reviews and a trusted local reputation
• Family-oriented, team-first company culture
• Monthly team breakfasts, holiday celebrations, and company events
• Ongoing training, certifications, and career development opportunities
• Stable, growing company with strong advancement potential

Compensation & Benefits:
• $20-$26/hour based on experience
• Medical, dental, and vision insurance
• 401(k) with 3.5% company match
• Paid time off
• 6 paid holidays
• Employee of the Month PTO bonus program
• Internal growth and promotion opportunities

What You'll Do:
Serve as a central point of communication for customers and technicians by scheduling service appointments, coordinating daily calendars, dispatching technicians, answering customer inquiries, managing inbound calls, supporting office operations, and helping create a seamless customer experience from start to finish.

What We're Looking For:
• 2 years of customer service, scheduling, dispatching, or administrative experience
• HVAC, plumbing, electrical, or home services industry experience preferred
• Excellent communication, organization, and multitasking abilities
• Strong attention to detail and proactive problem-solving skills
• Comfortable using scheduling software, phone systems, and office platforms
• ServiceTitan experience strongly preferred

If you're looking for a career with a company that values people, supports professional growth, and offers long-term stability, apply today to join Gillette Heating & Air. Become part of a team that takes pride in doing things the right way while delivering exceptional customer experiences.