What are the responsibilities and job description for the Service Billing and Collections Specialist position at Gillette Air Conditioning?
Gillette Air Conditioning Company Inc's commitment is to fulfill our customer's needs by serving the community and the mechanical industry by contributing its time, leadership, and expertise in providing professional mechanical installation and service.
Our most important asset is our family of skilled, loyal, and professional employees.
Achieving customer satisfaction will assure long-term stability, profitability, growth, and personal and career fulfillment for all.
YOUR COMFORT IS OUR COMMITMENT
Gillette Air Conditioning is committed to our core values:
Safety: By being alert, aware, and planful.
Professional: Through integrity, leadership, structure, and consistency.
Relationships: Built upon faith, family, teams and our customers.
Ingenious: Bringing innovation, resources, adaptability, and imagination
.
Can Do: We are motivated and committed through teamwork and pride
Service Billing & Collections Specialist position is responsible and accountable for all aspects of the Service Departments customer billing and reimbursement issues.
Duties:
- Prepare and send billings daily for service performed.
- Monitors collection efforts by reviewing computer generated A/R report and following up on all accounts where balance are over 60 days.
- Maintain less than 5% over 90 days .
- Prepares collection reports by collecting, analyzing, and summarizing account information and trends .
- Prepares and monitors accounts payment terms.
- Contributes to team effort by maintaining an excellent rapport and working relationship with all customers, and cooperating with other departments .
- Resolves billing issues and customer inquiries .
The ideal candidate will have a positive attitude, strong knowledge of office procedures and office machines (i.e. computer, fax, copier, etc.) is required. Be able to communicate accurately and concisely displaying excellent customer service and interpersonal skills.