Inside Sales Agent

At Gillespie & Powers, we aren't just a company - we're a tight-knit, family-owned business united by a common drive for success and growth. With a legacy of over 80 years in our industry, we've maintained our status as a trusted leader while continually expanding our presence and influence. Our unwavering dedication to quality, innovation, and customer satisfaction has always been the bedrock of our achievements.

Currently, we are in search of an exceptional and driven Inside Sales Agent to join our dynamic team. As an Inside Sales Agent at Gillespie & Powers, you'll play a pivotal role in advancing our company's mission and leading our team to greater achievements. If you're on the lookout for a thrilling and challenging opportunity where your skills and experience can have a profound impact, then this role is the ideal fit for you.

We look forward to receiving your application and answering any questions you have about this position!

Job Summary: The Inside Sales Agent will work under the direction of the Material and Parts Manager to identify and define project requirements, scope, and objectives for each order. Responsible for sales and building relationships with clients over the phone and through email.

Key Responsibilities:

• Collaborate with construction, electrical, and engineering departments.
• Strong communication skills, both verbal and written, to effectively convey product information and build relationships with clients.
• Ability to work independently and as part of a team, demonstrating both initiative and collaboration.
• Time management skills to prioritize tasks and meet sales targets efficiently.
• Address customer inquiries about materials and parts.
• Process customer orders, forms, applications, and requests.
• Maintain records of customer interactions, transactions, feedback, and issues.
• Stay informed about the company's products and services to provide accurate information.
• Identify customer needs and present solutions.
• Generate revenue by reaching out to potential and current customers.
• Maintain accurate records of sales activities and customer documentation in Acumatica and GP Filing systems.
• Verify and resolve customer grievances.
• Empathy and active listening skills to understand customer needs and enhance client satisfaction.
• Provide excellent customer service and follow-up with clients to ensure satisfaction.
• Suggest improvements to enhance customer experience.
• Prepare, process, and review documents such as quotes and orders.
• Make recommendations to management based on customer needs.
• Work effectively with colleagues in a team-based environment to accomplish company goals, and to identify and resolve problems.

Education & Experience:

• High school diploma.
• 5 years of customer service and sales experience.
• Previous experience in sales, customer service, or a similar role is preferred.
• Ability to multi-task with changing priorities and deadlines.

Benefits:

Company Paid Medical-Family

Dental

Company Paid Vision-Employee

Company Paid Long Term Disability

Company Paid Short Term Disability

Company Paid Life Insurance

401K

Profit Sharing

11 Paid Holidays

Generous PTO Package

Gillespie & Powers, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Gillespie & Powers, Inc. is committed to ensuring a safe and healthy work environment. As such, all employees are required to comply with safety and health policies and procedures, and COVID-19 protocols, as applicable.

Gillespie & Powers, Inc. reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. This job description does not constitute a written or implied contract of employment.

Disclaimer: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by the employee holding this position. It is not intended to be an exhaustive list of qualifications, skills, duties, responsibilities, or working conditions associated with the position.

Salary : $25 - $30