What are the responsibilities and job description for the NAPA Auto Parts Counter Professional position at Gillee's Auto Truck & Marine?
PRIMARY JOB FUNCTIONS: The primary function of this position is to provide prompt and courteous service to all NAPA customers over the telephone, in the store, or in the dealer’s shop. This person must be able to look up the parts application in the NAPA parts catalogs or in TAMS. The parts professional must process orders for customers with a high degree of accuracy, efficiency, and courtesy. He/she will be required to assist and advise customers in determining how to best meet their needs, often dealing with questions and problems of a highly technical nature. Therefore, it is essential that the parts professional have good business judgment, a thorough understanding of automotive systems, and excellent selling skills. The parts professional must also exhibit a thorough knowledge of NAPA products, performance standards, warranties, sales programs, and operating policies. This person will have direct contact with customers and, therefore, neatness in personal appearance and the ability to establish and maintain good customer relations in a professional manner is a must. The parts professional also serves as a resource for advice to other store personnel.
SECONDARY JOB FUNCTIONS: Some secondary, but essential functions of the position include: the maintenance of current NAPA catalogs, price sheets, quick reference guides, interchange listings, illustrated parts guides, numerical listings, technical tips, installation instructions, etc.; the supervision of the commercial customer service area (if appropriate) and dispatch of delivery drivers; the ability to provide service to National Accounts, NAPA AutoCare dealers, municipalities, and specialty accounts such as PBE, heavy duty fleets, machine shops, tools and equipment, etc.; and the ability to process special orders for customers and to handle the paperwork generated by the store, its customers, and the D.C. This person must also adhere to all safety rules and security programs; keep the store properly stocked and keep the work area, sales area, and stockroom clean, uncluttered, and properly maintained; and be willing to participate in training and to perform all other duties as requested by management.
Summary
As a Counter Parts Pro you will be instrumental to ensuring exceptional customer service within our retail environment. Reporting to the Store Manager or District Manager you will utilize your core skills in inventory management, cash handling, and sales to drive store performance. Your premium skills in negotiation and automotive diagnostics will enhance customer interactions, while your relevant skills in retail math and organization will support efficient store processes. Join our team to develop your leadership abilities and contribute to a thriving retail atmosphere.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $16