Service Advisor

Service Advisor | Volvo- El Paso
Giles Automotive Groups | $45,000-$70,000

Now is the best time to join our team and be a part of an exciting new chapter. Currently, we see a need to support the employees already in place in our service department with one bright individual to join our current service advisors in our Volvo Service Center

If you know how to manage technician workflow, know the drive lane, and enjoy helping customers while maximizing service opportunities, this is your chance to join a growing and committed team!

What You’ll Earn

• Competitive Pay: First year average $40,000–$50,000, with strong commission and bonus opportunities for internal, warranty, and customer-pay sales. High performers can earn significantly more.

• Bonuses: Christmas bonus and annual summer vacation bonus.

• Career Growth: Clear advancement path with opportunities. With performance and leadership, you could move into management and 6-figure earning potential in 2-3 years.

• Strong Support System: Work alongside our award winning managers, skilled technicians, and experienced service team.

• Benefits: Medical, dental, paid vacation, and 401(k) with company contributions.

What You’ll Do

As an Advisor, you’re the face of our Service Department and the key link between customers and technicians.

• Manage the drive lane and service order flow

• Deliver concierge-level customer service in person and on the phone

• Scheduling and selling technician time effectively

• Advise customers with  vehicle repairs, warranties, and maintenance 

• Oversee warranty claims, parts ordering, and technician workflow

• Maintain high Customer Satisfaction scores

• Supporting the service team and contributing to the department’s success

Who We’re Looking For

If you’re someone who brings the energy, professionalism and the drive to succeed, you’re exactly who we want!

• Automotive Service Advisor experience preferred

• Strong communication and relationship building skills

• Highly organized with excellent time management 

• Confident, motivated, and team-oriented

• Valid driver’s license, clean driving record, must be 21

• Someone who embodies our core values:

  • INTEGRITY: The highest standards of honesty, integrity, and sincerity

  • EXCELLENCE: A continuous drive for excellence and self-improvement

  • PROACTIVE RESPONSIBILITY: Dependable & proactively responsible for areas of influence.  

  • ONE TEAM: A professional team-player who deeply respects others

  • SERVICE: A strong desire to serve our community, our customers, and each other

  • ATTITUDE HEART:  Exudes a strong positive attitude & empathy toward others

Who We Are
We are Giles Automotive Group.  We pride ourselves in living out our mission to be a “vehicle" that improves the lives of our employees, our customers, and our community.  Our mission is more than a cute phrase or something we hang on our wall.  The Giles Mission is central to how we help you advance, not just in your career, but as a person.  We are interested in discovering your strengths and helping you leverage them to reach your personal and professional goals.  Our mission impacts the way we help our clients, as we like to say we don't "sell" cars, we help people buy cars. Please visit gilescareers.com to see some of our primary causes.  Let's just say our culture is positive and progressive, especially for a car dealership.  

Next Steps
If you have a great attitude and love helping people, apply today! Must be 21 with a valid driver’s license and clean driving record.

Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary : $40,000 - $50,000