What are the responsibilities and job description for the Experienced Service Advisor position at Giles Subaru?
Experienced Service Advisor | Leadership Opportunity
Giles Subaru | Lafayette, LA | Must be 21
We are expanding our service department and creating a new Express Service operation!
We’re seeking an Experienced Service Advisor that wants to take their career to the next level and knows how to take care of customers, write strong repair orders, communicate recommendations clearly, and keep a fast-paced service lane moving.
This is an opportunity to build and grow a successful career, and if you enjoy working with customers, selling maintenance, and being part of a high performing service team, we’d like to meet you.
Why Giles Subaru?
- Opportunity to Grow: This is a newly created leadership position with the opportunity to help shape how the department operates and grows.
- Earning Potential: Our compensation plans are designed to reward performance, customer satisfaction, sales results, and your overall contribution to the department. Compensation will be discussed during the interview process.
- Industry Leading Culture: Work alongside experiences management and a team committed to delivering an exceptional customer experience.
- Benefits: Medical, Dental, Vision, and 401k retirement option with annual contributions.
What You’ll Do:
- Greet customers and provide professional, welcoming service experience
- Write accurate repair orders and clearly document customer concerns
- Recommend factory-scheduled maintenance and additional services based on the vehicle's needs
- Communicate inspection results and maintenance recommendations to customers
- Build trust with customers through honest, professional recommendations
- Monitor repair order progress and keep customers informed throughout the service visit
- Work closely with Express Technicians to ensure vehicles are completed accurately and efficiently
- Help maintain a smooth workflow and minimize customer waiting times
- Follow up with customers regarding recommended services and future maintenance
- Resolve customer concerns professionally and work toward a positive resolution
- Help achieve department sales, CSI, productivity, and retention goals
- Follow dealership processes, manufacturer guidelines, and all safety requirements
What We're Looking For:
We're looking for an experienced automotive Service Advisor, not simply someone with automotive experience.
The ideal candidate:
- Has previous automotive Service Advisor experience
- Understands automotive maintenance and repair recommendations
- Comfortable discussing maintenance needs and presenting services to customers
- Can confidently write and manage repair orders
- Has strong customer service and communication skills
- Is comfortable working in a fast-paced service environment
- Understands the importance of CSI, customer retention, and follow-up
- Is organized, dependable, and able to manage multiple customers at once
- Has a professional appearance and positive attitude
- Is motivated by performance and earning potential
- Can work effectively with technicians, management, and customers
Automotive dealership Service Advisor experience is strongly preferred.
This Could Be Your Next Opportunity:
If you’re an experienced Service Advisor looking for an opportunity in leadership to take the next step, this is your chance. You’ll have the opportunity to help build the process, grow the business, develop customer relationships, and make your mark on a new department. If this is you, apply with us, we’d love to meet you.
Must be 21 , have valid drivers license, clear driving record, and pass required drug screen!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws