What are the responsibilities and job description for the Service Lane Manager position at Giles Kia?
Service Lane Manager
Giles Automotive Group El Paso / Las Cruces Market
Pay & Compensation: $75,000 – $105,000
What Is Going On?
We are looking to strengthen fixed operations leadership in our El Paso / Las Cruces market. This is a great opportunity for a proven Service Advisor, Lane Manager, Assistant Service Manager, or experienced fixed-ops professional who understands the service drive and may be ready for the next step in their career.
The right person has already proven they can succeed with customers, technicians, repair order flow, follow-up, CSI, and daily execution. Now we are looking for someone who is ready to grow into a larger leadership role.
What Do You Get?
A Real Leadership Opportunity.
If you have mastered the advisor role and are ready to move toward management, this role is designed for you. We are looking for someone who can help lead the service lane, support current service manager, advisors, and technicians, improve daily process, and grow into greater responsibility.
Career Growth
Our company believes in developing people. The right candidate will have the opportunity to learn department leadership, production management, customer experience, employee accountability, and fixed operations strategy.
Strong Earning Potential
Compensation will be based on experience, performance, and leadership readiness. The expected range is $75,000 – $105,000 , with additional opportunities available for the right person.
Leadership Support
You will not be expected to figure everything out alone. You will work with store leadership, fixed operations leadership, and a company that wants to build strong leaders from within the business.
Benefits
Medical, dental, paid vacation, 401k retirement option and more
Who Are We Searching For?
We are looking for someone who has earned credibility in a service department.
The ideal candidate understands the pressure of the service drive, the importance of technician time, the value of customer-pay work, the reality of warranty, and the need to protect customer satisfaction while still producing results.
You may be a fit if you are:
- A proven Service Advisor ready for more responsibility
- A Lane Manager or Assistant Service Manager looking for a bigger opportunity
- A strong advisor who naturally helps train, steady, or lead the people around you
- Someone who can earn respect from advisors, technicians, customers, and managers
- Organized, professional, and steady under pressure
- Strong with communication, follow-up, and customer confidence
- Able to hold standards without damaging relationships
- Comfortable with accountability, numbers, CSI, production, and daily execution
- Interested in growing into service management or fixed operations leadership
What Would You Do?
- Helping lead the daily flow of the service drive
- Supporting advisors, technicians, and management with clear communication
- Monitoring repair order flow, dispatch, production, and customer wait times
- Helping ensure technician time is consistently and properly sold
- Assisting with customer concerns and escalations
- Reinforcing process, standards, and accountability
- Helping protect customer satisfaction scores
- Supporting warranty, internal, and customer-pay processes
- Coaching and developing service employees
- Helping create a professional, positive, and productive department culture
- Working with store and fixed-operations leadership to improve the department
What We Value
- Our selection process is built around our core values. We look for people who:
- Hold themselves to the highest standards of honesty, integrity, and sincerity
- Have a continuous drive for excellence and self-improvement
- Take full responsibility and are dependable in their area of influence
- Are professional team players who deeply respect others
- Possess a strong desire to serve our community, our customers, and each other
- Exude an extraordinary attitude
Confidentiality
We understand the automotive business is a small world. All conversations will be handled discreetly. We will not contact your current employer without your permission.
If you are a seasoned service professional who is ready to move from writing repair orders to helping lead the department, we would like to have a confidential conversation.
Salary : $75,000 - $105,000