What are the responsibilities and job description for the Bilingual Customer Service Agent position at Giles Kia?
Bilingual Customer Service Agent | Giles Kia
Las Cruces, NM | Starting at $13.01/hr Commission
As our Service Department continues to grow, so does our need to make sure every customer feels heard, understood, and taken care of. We're excited to add a new Bilingual Customer Service Agent to the team at Giles Kia to help support our Spanish speaking customers throughout their service experience. This is a customer focused role for someone who enjoys helping others, communicating, and making every interaction a positive one!
If you're bilingual, organized, and passionate about excellent customer service, we'd love for you to join our growing team!
Compensation and Benefits:
Compensation and Schedule: This position is starting at $13.01 an hour (plus commission) with a 40 hour work week
Training & Career Path: We provide all of the training you will need to get started even if you have never done work like this before. What really makes this position special is our desire to invest in high-performers that fit our core values. We invest by offering a career path to work your way up to a service advisor role that can offer a quality lifestyle and career choice.
Management & Sales Support: Superior support from our great award-winning team of management, sales, and service staff.
Benefits: Health, Dental, Vision, Paid Vacation, and 401k retirement options with company contribution.
What We’re Looking For:
We are looking for someone who takes pride in their work to help the people in our community keep their cars on the road. The individual we are seeking processes these attributes:
Efficiently and confidently present ideas
Excellent verbal and written communication skills
Ability to thrive in a collaborative team setting
Experience highly preferred but not required
Basic computer proficiency
Ability to ask questions and provide guidance to get customer exactly what or where they need
Enable and embody our core values:
INTEGRITY: The highest standards of honesty, integrity, and sincerity
EXCELLENCE: A continuous drive for excellence and self-improvement
PROACTIVE RESPONSIBILITY: Dependable & proactively responsible for areas of influence.
ONE TEAM: A professional team-player who deeply respects others
SERVICE: A strong desire to serve our community, our customers, and each other
ATTITUDE HEART: Exudes a strong positive attitude & empathy toward others
What You’ll Do:
As a Customer Service Agent, you'll assist customers in understanding their service needs and help schedule their appointments for our service advisors.
Greet and guide clients over the phone for our service department.
Engage in conversation with clients to fully understand their needs and manage expectations.
Assist clients and service advisors to deliver an exceptional customer experience.
Continuously develop product and sales acumen to become a service expert.
Know the ins and the outs of service offerings.
Initiate and cultivate enriching and long-lasting relationships with customers.
Bring your ‘A game’ along with a positive attitude to work with you every single day.
About Us:
We are Giles Automotive Group. We pride ourselves in living out our mission to be a “vehicle" that improves the lives of our employees, our customers, and our community. Our mission is more than a cute phrase or something we hang on our wall. The Giles Mission is central to how we help you advance, not just in your career, but as a person. We are interested in discovering your strengths and helping you leverage them to reach your personal and professional goals. Our mission impacts the way we help our clients, as we like to say we don't "sell" cars, we help people buy cars. Please visit gilescareers.com to see some of our primary causes.
What’s Next:
If you love helping and connecting with people and want to be a part of a positive team that values both our customers and employees, we’d love to meet you! We are offering a meaningful career choice that you can build and make an excellent living. Apply now to be considered and we look forward to meeting you!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $13