What are the responsibilities and job description for the Technician, IT Support- Mocksville, NC position at Gildan?
Who We Are
Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.
Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com .
The opportunity
The Opportunity
The IT Support Technician is a customer service-oriented professional who provides technical support across 6 Gildan manufacturing facilities in North Carolina. The work environment is fully automated, state-of-the-art manufacturing facilities that operate on a 24/7 schedule. There are approximately 1600 employees across the division. The IT Support Technician reports to the Sr. Manager, IT Support. This role will be positioned in either our Salisbury, Mocksville, or Sanford NC facility and regular travel to other manufacturing locations is required.
The Role
We thank all applicants for their interest, however, only those selected for interviews will be contacted.
Find your fit with us
We are committed to ensuring that everyone, across every background and identity, feels respected, supported, and able to thrive. Come as you are and #FindYourFit at Gildan. Tailor the future of your own career.
Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.
Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com .
The opportunity
The Opportunity
The IT Support Technician is a customer service-oriented professional who provides technical support across 6 Gildan manufacturing facilities in North Carolina. The work environment is fully automated, state-of-the-art manufacturing facilities that operate on a 24/7 schedule. There are approximately 1600 employees across the division. The IT Support Technician reports to the Sr. Manager, IT Support. This role will be positioned in either our Salisbury, Mocksville, or Sanford NC facility and regular travel to other manufacturing locations is required.
The Role
- Provide IT support to users across the division, including reviewing and completing helpdesk tickets, or redirecting tickets that require a different level or type of support.
- Maintain IT hardware and software systems to ensure Gildan standards are met.
- Maintain hardware inventories and prepare new hardware for deployment as needed.
- Support special projects or initiatives, as needed.
- Provide support to other IT teams by troubleshooting or performing operations on site when needed for maintenance tasks or problem resolution.
- Serve as a point of contact for IT related vendors at the facilities when necessary and provide support and supervision of vendors on site, as necessary.
- AS or BS Degree in Information Technology/Information Systems or related field
- Minimum 3 years’ experience in related IT field
- Strong communication skills, both written and verbal
- Strong problem-solving skills
- Ability to communicate at all levels of the organization
- Strong proficiency in MS365
- Up to 50% travel will be required to help support our North Carolina based Yarn Spinning facilities. (This travel is mostly day trips and involves limited overnight travel requirements.)
- Periodically climbing ladders, operating lifts, and carrying/transferring up to 50 pounds of equipment
- Ability to work in a team-based environment
- Vision is required to perform required tasks associated with job
- Hearing is required to hear instructions, safety warnings, and other communication
- Must be able to read, write, speak, and understand English language effectively
- Join a publicly traded company dual-listed on NYSE and TSX with great potential
- Be part of a workplace where meaningful connections and teamwork are celebrated
- From local to international, be ready to work alongside a diverse group of colleagues
- Benefit from mentorship and continuous development opportunities
- Take advantage of our attractive benefits packages
We thank all applicants for their interest, however, only those selected for interviews will be contacted.
Find your fit with us
We are committed to ensuring that everyone, across every background and identity, feels respected, supported, and able to thrive. Come as you are and #FindYourFit at Gildan. Tailor the future of your own career.