What are the responsibilities and job description for the Technician, IT Support- Mocksville, NC position at Gildan Activewear Inc?
Who we are:
Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.
The opportunity:
Gildan is a leading manufacturer of everyday basic apparel, with a strong portfolio of brands, including Gildan®, Hanes®, Comfort Colors®, American Apparel®, ALLPRO™, GOLDTOE®, Peds®, Bali®, Playtex®, Maidenform®, Bonds®, as well as Champion® which is under an exclusive licensing agreement for the printwear channel in the U.S. and Canada.
Gildan owns and operates vertically integrated, large-scale manufacturing facilities which are primarily located in Central America, the Caribbean, North America, and Asia. Gildan operates with a strong commitment to industry-leading labour, environmental and governance practices throughout its supply chain in accordance with its comprehensive ESG program embedded in Gildan's long-term business strategy. Together with our global team of dedicated employees, Gildan is united in its vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.
Coordinates IT Technical Support and the operations of the local IT Support Desk to maintain technical support for business personnel and equipment. Provides leadership and technical assistance to facility personnel pertaining to E-mail, cell/phone system, basic computer needs, trouble-shooting issues, contact for local service providers and acting as the main IT contact at assigned facility. Provides technical assistance to other groups within the Gildan IT organization on project development, testing, and implementation. This opportunity is based in our Yarn Manufacturing Team.
The Role
The IT Support Technician is a customer service-oriented professional who provides technical support across 6 Gildan Yarns facilities. The position is primarily responsible for supporting the operations and manufacturing teams and is the first level of support for users. This position works to resolve issues whenever possible and reroutes helpdesk tickets requiring support from other IT teams. This position is also responsible for ensuring that the hardware and software in use is up to specification and meets Gildan standards and for supporting special projects and initiatives as requested.
The Requirements
- AS or BS Degree in Information Technology/Information Systems or related field
- Minimum 3 years’ experience in related IT field
- Strong communication skills, both written and verbal
- Strong problem-solving skills
- Ability to communicate at all levels of the organization
- Strong proficiency in MS365
- Up to 50% travel will be required to help support all Yarn Spinning facilities. (This travel is mostly day trips and involves limited overnight travel requirements.)
- Periodically climbing ladders, operating lifts, and carrying/transferring up to 50 pounds of equipment
- Ability to work in a team-based environment
- Vision is required to perform required tasks associated with job
- Hearing is required to hear instructions, safety warnings, and other communication
- Must be able to read, write, speak, and understand English language effectively
- Join a publicly traded company dual-listed on NYSE and TSX with great potential
- Be part of a workplace where meaningful connections and teamwork are celebrated
- From local to international, be ready to work alongside a diverse group of colleagues
- Benefit from mentorship and continuous development opportunities
- Take advantage of our attractive benefits packages
We want to get to know you better! Please include your transferrable skills and unique experience in your application to help us learn more about you.
We thank all applicants for their interest, however, only those selected for interviews will be contacted.
Find your fit with us:
We are committed to ensuring that everyone, across every background and identity, feels respected, supported, and able to thrive. Come as you are and #FindYourFit at Gildan. Tailor the future of your own career.