What are the responsibilities and job description for the Welcome Desk Staff position at Gilbert House Children's Museum?
PRIMARY PURPOSE
Gilbert House Children's Museum welcomes over 100,000 visitors annually and provides a multitude of opportunities for families to engage in learning through creative play. The Welcome Desk Staff creates a positive first impression of the museum by handling entry transactions professionally and accurately.
Gilbert House Children’s Museum provides learning through creative play opportunities for children, with focus on children ages 2-10. Welcome Desk Staff handles the entry transactions of members and visitors. They must be able to be positive and perform the duties in a precise and courteous manner.
The schedule for this position is Friday through Sunday 9:00 am to 5:30 pm. From June 1st-September 7th schedule will be Friday through Monday 9:00am-5:30pm.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide excellent customer service by greeting and admitting visitors through museum store in order to make them feel important and welcomed.
- Answer the phone and transfer calls to appropriate staff in order to best assist visitors with their questions and needs.
- Use database to correctly record sales, memberships, classes, parties, donations, etc.
- Sell memberships to help support and sustain museum.
- Assist with store merchandising by keeping museum store stocked and clean.
Experience and Qualifications
Candidates should possess the following skills and experiences:
1. Proven experience in guest services or customer service roles is highly desirable.
2. Experience working with children is preferred, especially in recreational or educational settings.
3. Strong public speaking abilities to communicate effectively with diverse audiences.
4. Cash handling experience is helpful for managing transactions accurately.
Job Type: Part-time
Pay: $17.50 - $19.00 per hour
Benefits:
- Employee discount
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Salem, OR 97301 (Required)
Ability to Relocate:
- Salem, OR 97301: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $19