What are the responsibilities and job description for the Visitor Service Associate position at Gilbert House Children's Museum?
Full job description
Visitor Service Associate
Reports to: Experience Coordinator
Close date: Open Until Further Notice
PRIMARY PURPOSE
Gilbert House Children's Museum welcomes over 95,000 visitors annually and provides a multitude of opportunities for families to engage in learning through creative play. The Visitor Service Associate is responsible for promoting a fun, safe, and clean learning experience for all visitors.
KEY JOB ELEMENTS
Gilbert House Children’s Museum provides learning through creative play opportunities for children, with focus on children ages 2-10. Visitor Service Associates are responsible for providing a positive customer service experience for guests, be able to manage a variety of tasks, and must work well in a team environment. Maintaining a clean and safe play environment between indoor and outdoor exhibits. They must be able to be positive and perform in a professional and courteous manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Customer Service – Interact with visitors and promote memberships, learning opportunities, events, and activities.
- Exhibit Restaging – Make sure all exhibits indoor and outdoor, are staged and fully stocked before opening and throughout the day and at closing.
- Sanitation – Follow daily sanitation schedule for indoor and outdoor exhibit components and sanitation protocols.
- Museum Rounds – Walk the entire Museum and Outdoor Discovery Area a minimum of once per hour. Including janitorial and sanitation of props and common, high traffic areas within the museum.
- Supporting the Welcome Desk – Provide staff with break coverage. Admit members and visitors into the museum through point of sales.
- Birthday Parties – Assist in staging room and provide additional customer service care, when needed.
- Communication – Represent the values of the museum in all communications.
- Staff Meetings – Attend required staff and committee meetings.
- Safety – Report all safety concerns to the Manager on Site.
- Handling the disposal of hazardous materials and janitorial requirements
- Other duties assigned
MINIMUM QUALIFICATIONS
Applicants must be 18 years or older, be able to climb stairs, lift up to 20 pounds, have reliable transportation and pass a background check. The Museum is open Tuesday – Sunday, 10am to 5pm (September – May) and Sunday – Saturday, 10am to 5pm (May – September). Weekend work is required. This position is part-time and begins at $15.55/hour. After successful completion of a 90-day training period, compensation may be increased to $16.50/hour.
Job Type: Part-time
Pay: $15.55 - $16.50 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $16 - $17