Claims Director

Overview

Do you consider yourself to be a highly technical, strong communicator with the desire to work in a team environment on complex projects? Gilbane is seeking a Claims Director to oversee all insurance claims and Claim staff across the Enterprise. The Director is responsible for forecasting, management, reporting, and closing claims across all insurance lines. This role will sit primarily in the office.

Who are we?

As a Top-10 ENR Contractor, Gilbane is a family-owned business with 45 offices that has been shaping communities since 1870. Consistently recognized as one of the most reputable construction management firms in the country, Gilbane is committed to delivering projects safely and on-time. You will have the opportunity to build schools, labs, hospitals, corporate offices, sports arenas and more!

We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Who are you?

You are a coach/leader who leads with an inclusive and empathetic mindset. You provide feedback and guidance to help others excel in their current or future roles. You determine priorities, delegate work, and effectively communicate progress. You establish measures to assess the impact, quality, and timeliness of results while praising successes and sharing lessons learned. You build high performing teams by attracting, engaging, developing, and retaining talented individuals through motivation and discipline to maximize impact on the organization and the individual.

You leverage business insights by understanding industry trends, local market/economic conditions, and Gilbane’s business model to make critical decisions and create competitive advantage. You deploy a strategic mindset when considering solutions to long-term opportunities and risks that may develop in the future.

Your core values match Gilbane’s: Integrity, Caring, Teamwork, Toughmindedness, Dedication to Excellence, Discipline, Loyalty, and Entrepreneurship.

What’s in it for you?

Gilbane offers employees multi-dimensional training opportunities through a number of resources. While managing your responsibilities to projects, you will be able to enroll in trainings through our award-winning Gilbane University to build leadership and technical skills. In addition, you would work with an experienced team which provides you with the opportunity to learn new industry skills every day. You will protect and promote the interests of both Gilbane and the client in all matters as well as demonstrating the personal characteristics of a developing leader.

Responsibilities

• Oversees all Claim staff for their respective geographies and insurance line responsibilities
• Aligns Senior Claims Managers to leverage capabilities across the claims team
• Ensures claims are reported timely and managed through completion
• Reviews progress of all open claims regularly with the Senior Claims Managers
• Participates in Claim Assessment Reviews and approves Regional Claim Assessment Forms for Gilbane Insurance Group (GIG)
• Reviews the Enterprise Watchlist monthly to ensure accuracy and alignment with GIG forecasts and claim assessment forms
• Oversees the use of Gilbane’s claim database systems for claims management and reporting
• Assists with management and forecasting of GIG’s reserves
• Interacts with Operations leadership to develop and implement strategies for claim mitigation and recovery optimization
• Develops, implements, and communicates consistent claim procedures across Claims staff
• Maintains key relationships with carrier adjusters, insurance brokers, and claim advocates to manage settlements and negotiations
• Interacts and works with outside counsel and expert consultants as needed
• Approves claim settlements up to defined authority levels
• Assists in coverage review, as needed, to ensure better protection across our insurance product lines
• Informs the Claims Director and GIG Department Head of all Claims matters and obtains approvals as needed
• Responsible for the career development and coaching of team members
• Interprets and translates the organizational strategy, ensuring team understanding of their role in accomplishing strategic goals
• Fosters a positive and inclusive work environment to motivate and engage team members
  
  

Experience/Education

Qualifications

• Bachelor’s Degree in a related field
• 10 years of experience in claims or other relevant industries
• Or equivalent combination of education and experience
  
  

Knowledge, Skills & Abilities

• Advanced written, verbal, and interpersonal skills
• Ability to lead a multi-disciplined team through detailed and complex issues that may arise
• Ability to coordinate efforts involving individuals from different geographic areas as well as external partners
• Ability to understand issues quickly and follow through with a resolution
• Advanced customer service skills
• Advanced problem solving, multi-tasking, planning, and organizational skills
• Proficient in Microsoft Office specifically Outlook, Word, and Excel and other critical RMIS software is essential
  
  

Salary to be determined based on factors such as geographic location, skills, education, and/or experience of the applicant, as well as the internal equity and alignment with the team.

This ranges from $175,000 - 250,000 plus benefits and retirement program.

Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees’ education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test.

Gilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.

Note to Recruiters, Placement Agencies, and Similar Organizations: Gilbane does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Gilbane employee. Gilbane will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Gilbane and will be processed accordingly.