Tier II Technical Support Specialist

verview

DataPath, Inc. is a global leader in remote satellite-based communications solutions that solve our customers’ toughest communications challenges in urgent time frames and under extreme conditions. We specialize in enabling complex communication networks that are critical to the operations of the Department of Defense, Civilian Government, and Commercial markets.

The Tier II Technical Support Specialist operates as the service desk’s single point of contact for a deployable tactical communications program. This role provides day-to-day troubleshooting, incident resolution, and lifecycle management across deployable SATCOM terminals, tactical radios, baseband networking, encryption systems, and unified communications suites.

You will monitor and resolve incidents, maintain service requests from open to close, manage trouble tickets and RMAs, coordinate spare parts, and keep users informed on status. You will also support Satellite Access Requests (SARs/SAAs), Gateway Access Requests (GARs/GAAs), and maintain the real-time web-based common operating picture (COP) for deployed terminal link connectivity.

Primary Responsibilities

• Service Desk Operations
• SATCOM & RF Systems
• Networking & Infrastructure
• Encryption & Cybersecurity
• VTC, Voice & Video

Qualifications

Candidates are encouraged to apply if familiar with any of the following:

• SATCOM
• Tactical Radios & Interoperability
• Networking
• Encryption
• Platforms

Education

• Associate’s or Bachelor’s Degree (Engineering or IT preferred)

OR

• 4–6 years related military deployable communications experience with advanced commercial certifications may substitute per contract.

Experience

• Minimum 4 years’ experience with deployable communications systems.
• Experience troubleshooting SATCOM terminals, tactical radios, baseband networking, or similar deployed communications equipment.

Certifications

• Cisco Certified Networking Associate (CCNA) required.
• Security
• Must be qualified under at least one DoD Cyber Workforce Framework (DCWF) Workforce Element (e.g., IT (Cyberspace), Cybersecurity).

Clearance

• Must be a U.S. Citizen and hold an active Secret clearance.

DataPath is an equal opportunity employer committed to building a diverse global workforce that values teamwork, integrity, innovation, leadership, and an unwavering commitment to our customers.