What are the responsibilities and job description for the Sales Coordinator position at Gila River Resorts & Casinos?
Closing Date: January 12, 2026 at 4:00 PM
Salary: Depending On Experience (DOE)
Position Summary
This position is responsible for generating new catering and group event business. Ensuring compliance with all enterprise policies and procedures, as well as demonstrating the GILA WAY.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
This position currently has no supervisory responsibilities.
Skills/ Requirements
Interact with our guest
Listen actively to our guest
Appreciate our guest
Salary: Depending On Experience (DOE)
Position Summary
This position is responsible for generating new catering and group event business. Ensuring compliance with all enterprise policies and procedures, as well as demonstrating the GILA WAY.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Promotes and provides excellent guest service experiences to both internal and external guests.
- Assist Sales Department with essential functions (expense reports, site inspection coordination, sales file organization, sales related accounting tasks) and other duties as assigned.
- Receive all inquiry calls and vet them appropriately. Create traces for future follow up for those that do not book and assist Sales Manager for future connects for those that do.
- Coordination of Delphi Systems. Log all information into Delphi for sales manager follow up and tracking purposes.
- Prepare sales contracts, proposals and client documents.
- Coordination of various sales office organizational activities.
- Quote rates and communicate with guests and meeting planners via verbal and written communication.
- Shadow Site Tours as requested by Sales Manager.
- Amenity inventory control and relationship with vendor provider and other necessary vendors.
- Manage the Knowland Software in coordination with sales manager prospecting and weekly reporting to supplement Delphi and excel databases.
- Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
- Performs other special projects and duties as assigned.
This position currently has no supervisory responsibilities.
Skills/ Requirements
- High School Diploma or equivalent required. Associate's degree in business, management, hospitality or related major preferred.
- Experience working in a hospitality or equivalent industry role preferred.
- Ability to perform the GILA WAY which is as follows;
Interact with our guest
Listen actively to our guest
Appreciate our guest
- Must possess strong attention to detail, strong organizational skills, telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
- Proficiency in Delphi inventory management system preferred & Microsoft Office products (Word, Excel, Outlook).
- Ability to multi-task efficiently.
- High degree of project & organizational management skills.
- Able to maintain a professional image at all times.
- Ability to stand & walk up to 3-4 hours per day.
- Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
- Strong interpersonal and communication skills, both written and oral.
- This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.