What are the responsibilities and job description for the Front Desk Shift Supervisor position at Gila River Resorts & Casinos?
Closing Date: May 5, 2025 at 4:00 PM
Pay Rate: $21.00 per hour
This position has leadership and responsibilities for the Front Desk operations and staff. Ensures all guest service agents are providing exceptional guest services and performing the primary duties of check-in/out to the expected standards while actively participating in those duties. This position will serve as the main point of contact to handle guest issues and challenges during their shift.
Essential Duties and Responsibilities:
- Greets and welcomes guests upon arrival with a friendly and sincere welcome while utilizing a positive and clear speaking voice, listens to and understands requests, and responds with answers meeting the reasonable needs and desires of guests.
- Provides exceptional guest service to all guests, setting the standard for all guest service agents to follow.
- Supervises Guest Service Agents, Concierge, and Bellmen during shift.
- Fields and resolves all front desk staff challenges during shift.
- Accountable for the accurate and timely completion of all front desk tasks and room logs during shift.
- Fields all initial hotel guest requests to speak to a manager at the front desk.
- Performs other special projects and duties as assigned.
Supervisory Responsibilities
Directly supervises multiple guest service agents, concierge, and bellmen employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assisting, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Skills/ Requirements
- High School Diploma or equivalent preferred.
- Guest facing and interaction experience requiredpreferably in a casino hotel environment.
- Supervisory or management experience preferred.
- Ability to perform the GILA WAY which is as follows; Greet our guest, Interact with our guest, Listen actively to our guest, Appreciate our guest.
- Strong interpersonal and communication skills
- Skills in the use of personal computers, Microsoft Office Suite Software, email, and enterprise-specific programs.
Important Notes
As a condition of employment, all new hires must pass the following:
Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.
Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.
Salary : $21
