Infrastructure Technician

Description

The IS Computer Operator is responsible for manning the Network Operations Center at the main facility. S/he tracks help desk tickets, inventory responsibility’s, equipment procurement, printer support for ordering replacing toner throughout the organization, and supports issues according to procedure for inspecting and monitoring critical computer software, hardware, and environmental systems.

Essential Functions

• Manages incoming support issues through phone calls, email and walk-up window, prioritizing and tracking each issue to completion. Documents each interaction in the ticket management system.
• Follows pre-defined procedures to monitor and inspect critical computer hardware, software, security and environmental systems.
• Resolves first level calls including password resets, toner replacements, equipment procurement, documentation, and minor computing problems with pre-defined fixes or procedures from a knowledgebase system.
• Drafts and updates procedures and documentation related to computer support issues.
• Works to establish constant tech skills improvement.
• Manages and maintains all inventory asset tracking and procurement needs per IS Director.
• Monitors all systems through IS Event Monitoring software.
• Audits AD anomalies through IS monitoring applications reports and opens tickets up immediately to Senior Infrastructure Architect and Director of Information Systems.
• Maintains all software inventory and reports any issues to Director of information Systems.
• Additional duties as assigned.
  
  

Requirements

EDUCATION & TRAINING REQUIREMENTS

• Minimum High School Diploma or GED
• One year IT work experience
• An Associate’s Degree may substitute for the required experience
  
  

Work Experience Requirements

• Ability to successfully collaborate with multiple teams
• Good customer service, time management, problem solving and timely decision making abilities
• Computer aptitude and familiarity with the basic operation of typing and navigating software
  
  

Note: Job description available upon request.**All required documents must be presented at time of hire.**EXTERNAL APPLICANT: Employment is contingent upon successful completion of pre-employment drug and alcohol testing.GRMC is an Equal Opportunity Employer