What are the responsibilities and job description for the Customer Operations Associate position at Gigs?
About Gigs
At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.
Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.
Our team of around 100 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We're tackling deep technical and regulatory challenges to make connectivity truly seamless.
If you're driven by curiosity, creativity, and the chance to shape the future of telecom, we'd love to hear from you.
The Role
Join Gigs to learn the business from the front lines and build an operator toolkit fast. You will solve hard customer problems, turn solutions into systems, and help shape how we scale. Along the way you will learn how a scale up runs end to end, turn messy inputs into repeatable processes and tooling, influence product roadmaps with real customer signals, and ship improvements that move NPS, time to resolution, and ticket deflection. This role is a springboard into Operations, Product, Implementations, or Customer Success roles. It is built for high-ceiling early talent who want to grow into world-class operators.
This role is located in our New York hub.
What You Will Do
The truth is, what we're building isn't easy. We expect a lot, and operate with urgency and ownership. This won't be the right place for everyone, and that's okay.
This role probably isn't a fit if:
Work at Gigs
At Gigs, we know that different work styles and teams thrive in different environments. Some work best remotely, while others rely on in-person collaboration to spark creativity and drive execution. We're remote-friendly by design, but we also offer hubs for those who need the energy and focus that only in-person collaboration can bring.
At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan
Want to learn more about our benefits, hubs, and what it's like to work at Gigs? Check out our Careers page.
At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.
Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.
Our team of around 100 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We're tackling deep technical and regulatory challenges to make connectivity truly seamless.
If you're driven by curiosity, creativity, and the chance to shape the future of telecom, we'd love to hear from you.
The Role
Join Gigs to learn the business from the front lines and build an operator toolkit fast. You will solve hard customer problems, turn solutions into systems, and help shape how we scale. Along the way you will learn how a scale up runs end to end, turn messy inputs into repeatable processes and tooling, influence product roadmaps with real customer signals, and ship improvements that move NPS, time to resolution, and ticket deflection. This role is a springboard into Operations, Product, Implementations, or Customer Success roles. It is built for high-ceiling early talent who want to grow into world-class operators.
This role is located in our New York hub.
What You Will Do
- Resolve complex enterprise and end user issues with speed, clarity, and ownership.
- After delighting customers, work with Product and Engineering to make solutions 1:many.
- Translate fixes into knowledge base articles, macros, and runbooks others can use.
- Spot patterns in tickets and design process changes or automations to cut volume.
- Feed frontline insights into onboarding and enablement so launches run smoothly.
- 2–4 years experience in Product Ops, Ops or BizOps roles with evidence of high ownership.
- Clear writer who can turn a complex issue into a simple, repeatable playbook.
- Systems thinker who enjoys digging into root causes, not just closing tickets.
- Comfortable with tools and data. You learn new systems fast. SQL or scripting is a plus.
- Calm under pressure. You like being close to customers and outcomes.
- Bias to action. You measure results and iterate.
The truth is, what we're building isn't easy. We expect a lot, and operate with urgency and ownership. This won't be the right place for everyone, and that's okay.
This role probably isn't a fit if:
- You need a lot of structure, or layers of process to do your best work
- You prefer to specialize narrowly and wait for direction rather than taking initiative
- You're uncomfortable making decisions with imperfect information or wearing multiple hats
- You're looking for a "big company" setup — we're still building many things for the first time
Work at Gigs
At Gigs, we know that different work styles and teams thrive in different environments. Some work best remotely, while others rely on in-person collaboration to spark creativity and drive execution. We're remote-friendly by design, but we also offer hubs for those who need the energy and focus that only in-person collaboration can bring.
- Gigs Pads: Our hubs in San Francisco, London, Amsterdam, and Berlin are vibrant spots where Gigsters connect, collaborate, and create together.
- Gigs Republic: Twice a year, our entire company comes together to strengthen bonds, align on big ideas, and share experiences that fuel our culture and ignite growth.
At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan
Want to learn more about our benefits, hubs, and what it's like to work at Gigs? Check out our Careers page.
