Sales Manager IT/Retail

Job Description:

Are you a tech-savvy leader who thrives in a fast-paced retail environment? Do you love building great teams and bringing innovative services to life?

GigaParts is looking for a Service Manager IT/Retail to lead our in-store Computer Services Department, On-Site Tech Team, Returns & Open-Box Program, and Personalization Shop (laser engraving, embroidery, printed products). This is a key leadership role where you will help share the customer experience.

What You'll Do:

• Lead day-to-day operations across our in-store and on-site teams, personalization staff, and tech support shop
• Manage the Returns and Open-Box program for both retail and E-Commerce
• Oversee asset control and inventory--including serialized equipment and returned merchandise
• Collaborate with Store Management, Procurement, Warehouse and Product Development teams to optimize offerings and workflows
• Ensure top-tier customer service
• Hire, train, coach, and schedule team members for services, rentals and returns
• Analyze customer behavior and department performance to identify trends and opportunities
• Participate in occasional hands-on tech work, customer support, and shop floor operations
• Support in-store MOD duties on an as needed basis
• Ensure products are displayed and priced properly for maximum sell-through
• Create a positive, productive team culture in line with GigaParts' mission and standards

What you will bring:

• 3 years of experience managing tech or service teams (retail, repair shop, or IT service provider)
• Strong people management and scheduling skills
• Experience with business operations, inventory control, and profitability tracking

Qualities:

• Self-starter who can work independently and take initiative.
• Able to identify areas of opportunity and develop effective solutions.
• Servant leader who leads from the front — hands-on, supportive, and focused on team success.
• Holds themselves and their team accountable to high standards.
• Strong communicator — both in person and electronically.
• Honest, dependable, and trustworthy.
• Customer-focused, with a passion for delivering exceptional in-store experience.
• Creative problem-solver who thinks outside the box.
• Collaborative team player with a positive attitude.

Skills:

• Strong IT knowledge with the ability to repair and troubleshoot a wide range of electronic devices.
• Proficient in soldering and component-level repair.
• Effective delegation and follow-up skills.
• Motivates and inspires others to perform at their best.
• Experienced in developing and refining processes and procedures to improve operational efficiency.

Requirements

• Must have open availability Sun-Sat (open/close)
• Must have valid driver's license
• Must undergo a background check and pre-employment drug screen (hair follicle)