What are the responsibilities and job description for the Customer Support Associate position at Giga Energy?
About Giga
Giga builds the electrical infrastructure that powers the modern world. We manufacture transformers, switchboards, and modular data centers for customers across the United States and the globe. Together, our team combines fresh perspectives with deep industry experience to solve real-world problems for our customers. We move fast and think practically. If you're ready to make an impact in an industry that matters, we're looking for people like you.
What You’ll Do
We’re seeking a dedicated Customer Support Associate to oversee one of the largest and most strategic accounts in Giga’s portfolio. This is not a sales role. Instead, you’ll serve as the customer’s trusted partner, ensuring flawless execution of deliverables, smooth implementations, and world-class support. You’ll be the central point of contact between the customer and Giga, making sure we deliver on our promises with quality, timeliness, and consistency. The ideal candidate is customer-obsessed, proactive in solving problems, and thrives in high-stakes, high-impact situations.
Where you’ll work
Houston, TX
Responsibilities
Giga Energy is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Giga Energy complies with all applicable labor laws, including the California Fair Employment and Housing Act (FEHA) and other relevant state and federal regulations. We provide reasonable accommodations for qualified individuals with disabilities and encourage applicants who require accommodations during the hiring process to contact us.
Giga builds the electrical infrastructure that powers the modern world. We manufacture transformers, switchboards, and modular data centers for customers across the United States and the globe. Together, our team combines fresh perspectives with deep industry experience to solve real-world problems for our customers. We move fast and think practically. If you're ready to make an impact in an industry that matters, we're looking for people like you.
What You’ll Do
We’re seeking a dedicated Customer Support Associate to oversee one of the largest and most strategic accounts in Giga’s portfolio. This is not a sales role. Instead, you’ll serve as the customer’s trusted partner, ensuring flawless execution of deliverables, smooth implementations, and world-class support. You’ll be the central point of contact between the customer and Giga, making sure we deliver on our promises with quality, timeliness, and consistency. The ideal candidate is customer-obsessed, proactive in solving problems, and thrives in high-stakes, high-impact situations.
Where you’ll work
Houston, TX
Responsibilities
- Own the relationship with a $100M strategic account, serving as the primary point of contact and advocate for the customer.
- Diagnose and resolve hardware-related problems in a support environment
- Ensure all projects and deliverables are executed on time, within budget, and at the highest quality standards.
- Partner cross-functionally with engineering, operations, logistics, and leadership to resolve issues and remove roadblocks.
- Lead customer onboarding and implementation processes to guarantee smooth deployment of Giga products.
- Proactively monitor account health and anticipate customer needs before they become problems.
- Provide timely communication, reporting, and status updates to both the customer and internal stakeholders.
- Drive customer satisfaction and retention by building strong, trusted relationships at all levels of the client’s organization.
- Document key account activities, escalations, and resolutions to maintain alignment across the Giga team.
- 3 years of experience in account management, customer success, or client services, preferably in a technical, manufacturing, or infrastructure environment.
- Hands-on experience delivering technical support and troubleshooting for hardware issues
- Demonstrated ability to manage large-scale, complex accounts with multiple stakeholders.
- Strong project management skills, with proven success delivering on-time, high-quality outcomes.
- Exceptional communication and relationship-building skills, both internally and externally.
- Ability to thrive in a fast-paced environment with competing priorities and tight deadlines.
- Bachelor’s degree in Business, Engineering, or a related field.
- Experience working with customers in data centers, energy, or large-scale industrial infrastructure.
- Technical understanding of electrical equipment, transformers, or modular data centers.
- Background in consulting, operations, or customer success at a high-growth company.
- Subsidized health, dental, and vision insurance
- Equity (options) in a rapidly growing startup
- 401(k) with 4% employer match
- Unlimited PTO
- Parental leave
- Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
- Commuter benefits
- Monthly team onsites where all offices come in–person to collaborate
Giga Energy is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Giga Energy complies with all applicable labor laws, including the California Fair Employment and Housing Act (FEHA) and other relevant state and federal regulations. We provide reasonable accommodations for qualified individuals with disabilities and encourage applicants who require accommodations during the hiring process to contact us.
