Intake Specialist Trainer

Description

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

We are seeking a skilled and professional Intake Specialist Trainer to support the development and performance of our intake team. This role is responsible for designing, delivering, and maintaining training programs that equip intake specialists with the knowledge, tools, and best practices needed to perform successfully. The ideal candidate is an effective communicator, experienced in training within a pharmacy or data-entry–driven environment, and passionate about fostering continuous improvement.

Key Responsibilities

Training Program Development

• Create, update, and maintain comprehensive training materials, including guides, e-learning modules, workshops, and simulations tailored to the needs of intake specialists.
  
  

New Hire Onboarding

• Lead onboarding and training for new intake specialists, ensuring a strong understanding of company processes, products, services, and role expectations.
  
  

Ongoing Training & Skill Development

• Deliver ongoing training to existing team members to introduce new initiatives, reinforce best practices, and strengthen knowledge in areas such as troubleshooting, product updates, and key performance metrics.
  
  

Performance Evaluation

• Assess trainee performance, identify skill or knowledge gaps, and recommend appropriate coaching or additional training to ensure team members meet quality and productivity standards.
  
  

Coaching & Support

• Provide one-on-one and group coaching sessions to help employees improve accuracy, efficiency, and adherence to intake processes.
  
  

Training Reporting & Analytics

• Track trainee progress, gather feedback, and evaluate training effectiveness.
• Provide data-driven recommendations to improve training programs and overall team performance.
  
  

Cross-Functional Collaboration

• Work closely with team managers and supervisors to align training methods with organizational goals, process updates, and intake operations strategies.
  
  

Culture & Engagement

• Promote a positive, supportive learning environment and encourage a culture of continuous growth and development.
  
  

Qualifications

• High school diploma or equivalent required.
• Pharmacy Technician certification required.
• Minimum 2 years of relevant experience in pharmacy, data entry, training design, error tracking, or continuous improvement.
• Demonstrated ability to develop and deliver training to call center, intake, or similar operational teams.
• Strong communication, presentation, and interpersonal skills with the ability to engage and motivate learners.
• Proven ability to evaluate training outcomes and adapt programs based on results.
• Excellent organizational skills with the ability to manage multiple priorities simultaneously.
• Calm, positive demeanor with patience and professionalism in challenging situations.
  
  

Work Environment

• Location: On-site
• Schedule: Full-time
• May require additional availability or flexibility for escalations.
• Regular meetings with teams, departments, or leadership to ensure alignment.
  
  

Key Essential Functions

• Must be able to stand or move around a training environment for extended periods of time.
• Must be able to present training materials clearly to groups of varying sizes.
• Must be able to use a computer, projector, and other training tools for the majority of the workday.
• Must be able to perform repetitive motions such as typing, clicking, and data entry during training preparation.
• Must be able to communicate effectively by phone, video, and in person.
• Must be able to manage multiple tasks, systems, and training sessions simultaneously.
• Must be able to maintain focus and attention to detail in a fast-paced environment.
• Must be able to work scheduled shifts reliably, including any assigned breaks.
• Must be able to provide one-on-one coaching and group training in a professional and engaging manner.
• Must be able to adapt to changing priorities, updates to processes, and new training initiatives.
• Must be able to work onsite for all required training sessions and team meetings.
• Must be able to handle occasional high-stress or high-volume periods, especially during new hire onboarding or process rollouts.
  
  

Employment Classification

Status: Full-time

FLSA: Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.