Educator, Donation Support & Hospital Development

Summary

In alignment with Gift of Life Michigan’s core purpose and core values, the Educator, Donation Support & Hospital Development is responsible for the development and delivery of education to the donation support and hospital development departments, including but not limited to competencies, orientation, specialized skills training, e-learning and module developments, record keeping and regulatory compliance.

Duties & Responsibilities

The following job duties and responsibilities are stated in broad terms and not intended to be inclusive.  Those in bold are essential duties of the position:

• Develop, manage, and facilitate educational programs, materials, and training plans for the donation support and hospital development departments related to defined orientation requirements and ongoing competency validation.
• Create training programs and resources using multiple mediums to accommodate virtual and in-person delivery.
• Maintain accurate training records.
• Conduct needs assessments to address training and skills gaps.
• Analyze success of programs using data and metrics.
• Collaborate with other department educators, including internal cross functional training.
• In conjunction with department managers and preceptors, determine when new staff have successfully completed their MODII and have completed all related documentation.
• Provide support and guidance to department preceptors and staff members.
• Provide real-time education and guidance to staff, either in-person or via phone, on donor family interactions, obtaining authorization, and donor registry opposition.
• Maintain proficiency in approaching, administering the DRAI and testing new workflows and initiatives by working occasional field shifts.
• Participate in compliance, quality assurance, and performance improvement programs and initiatives.
• Guide and support training provided through the preceptor training program.
• Identify and integrate external training resources, as needed.
• Provide internal-cross functional trainings, as required.
• Perform other duties as assigned.

Education and/or Experience

Required

• Associate degree in related field plus two years of relevant experience, or an equivalent combination of education and experience.
• Three years’ teaching, training, or precepting experience.

Preferred

• Bachelor's degree in education or related field.
• Previous Learning Management System (LMS) experience.
• Prior experience in a healthcare organization, transplant center, or organ/tissue procurement organization.

Knowledge, Skills, and Abilities (KSA)

• Written and verbal fluency in English.
• Ability to exercise initiative, critical thinking, and problem-solving.
• Proficiency with Microsoft Office programs, including Outlook, Teams, and other technology systems used in business operations.
• Strong organizational skills and ability to manage multiple and competing priorities.
• Demonstrate attention to detail.
• Self-directed, exercising appropriate judgement. 
• Concentrate and function with frequent distractions and interruptions. 
• Strong written and verbal communications skills, including presentation skills. 
• Maintain current knowledge and competence in area of training.
• Strong interpersonal skills. 
• Ability to manage task or project assignments and meet deadlines.  
• Specific knowledge of e-learning, simulation training, and adult learning.

Organizational Culture Expectations

• Demonstrate the competencies of Professional, Determined, and Compassionate.
• Maintain a motivated and positive attitude.
• Support an inclusive work environment.
• Ability to successfully collaborate and work as a member of an interdisciplinary team.
• Actively seek improvements.
• Always maintain a safe working environment and use of Universal Precautions.
• Maintain appropriate level of confidentiality in all areas dealing with sensitive, protected, and confidential information.

Salary : $75,000 - $85,000