What are the responsibilities and job description for the Office Representative position at Gifford Health Care?
Gifford is seeking an Office Representative to join our Berlin Primary Care department.
In this role, you will serve as the first point of contact for visitors and callers, ensuring a positive and professional experience for all. You will be responsible for providing exceptional customer service by managing the smooth operation of the pediatric reception. Key duties include message taking, scheduling patient appointments, making reminder calls, completing quick registrations, notifying staff of patient arrivals, and monitoring and updating patients in the waiting area.
The ideal candidate will have strong communication skills, a commitment to patient care, and the ability to collaborate effectively within a team. Additionally, this position requires excellent time management, organizational abilities, and the capacity to multi-task while maintaining a professional demeanor. The Office Representative will also process requests for medical records, ensuring compliance with hospital policies regarding the release of information.
Gifford Health Care offers competitive compensation and a comprehensive benefits package. Our Total Rewards package includes, but is not limited to:
- Competitive wages
- Onsite parking
- 403b retirement plan
- Health plans including dental and vision insurance
- Tax-saving flexible spending accounts
- Health Savings Plan with employer contribution
- Long and short-term disability insurance
- Tuition Reimbursement
- Employee Assistance Program
- Life Insurance
- Regular performance reviews
- Learning opportunities
EOE
Location: Gifford Health Care · Primary Care - Berlin
Schedule: Full Time, Days, M-F 8:00-5:00, or 7:30 to 4:30