Production IT Systems Engineer II

Giesecke Devrient is a growing, German international security technology company operating in the fields of digital security, financial platforms, and currency technology. G D ePayments manages and secures billions of digital identities throughout their entire life cycle. Our products and solutions are used by commercial banks, mobile network operators, car and mobile device manufacturers, business enterprises, transit authorities and health insurances and their client’s every day to secure payment, communication and device-to-device interaction. G D ePayments is a technology leader in its markets and holds a strong competitive position.

JOB SUMMARY

Production IT Systems Engineer II ensures assigned technical configurations and hardware are functioning properly to support data-driven production systems, including infrastructure, security components, and related processes. This position requires the ability to analyze, troubleshoot and resolve technology issues, configure and maintain computers, and support a variety of industry-standard and proprietary tools and systems. Client-service focus to resolve reported production-down notices is important, including occasional after-hours situations.

Good logic skills with ability to assess and efficiently diagnose root-cause. Collaborates effectively with other teams to ensure production uptime of systems and avoid negative impact to quality and cycle times. S/he prepares necessary documents for compliance purposes, and strives to improve processes by using best practices. This is an onsite position, and includes an on-call rotation (typically one week per month).

Education and Experience:

• Bachelor of Electrical Engineering, Computer Science, Math, or a related degree; or an Associate Degree with 2 years of experience in a similar role.
• Minimum 3 years of prior experience supporting computer systems, manufacturing engineering, or similar role.
• Technical competency with computer-based hardware certification, such as CompTIA, A or similar.
• Preferred experience within a highly-security manufacturing industry, including working with secure encryption methods, payment cards (PCI-CP), and key management techniques.
• Prior experience with industrial control machines, PLCs, or integrated circuit chip environments is a strong plus.

Duties and Responsibilities:

• Ability to manage technical components, modify system configurations, and test production-related equipment and tools in concert with operator input to ensure accurate outcomes.
• Capable of understanding, analyzing, and troubleshooting complex production equipment and systems.
• Prioritizes production support requests, at times conferring with other departments, vendors, and partners.
• Gains subject-matter knowledge to evaluate operational requirements using on-the-job training as well as independent learning as needed,
• Conducts production equipment backups, resolves security vulnerabilities, and supports monthly patching cycle.
• Keeps machinery/equipment operational via maintenance or upgrades, and assists with vendors as needed.
• Maintains focus and awareness of security requirements and adheres to compliance practices and methods.
• Uses integrated circuit knowledge (EMV-related) to support site readiness and release of new product versions.
• Complies with regulatory requirements and IT-related audit activities, including ISO9001, ISO27001, and PCI-CP.
• Maintains product and company reputation by complying with regulatory requirements and best practices.
• Adheres to company policies, follows department procedures and standard practices, and respects guidelines governing privacy, physical security, and information security.
• Consistently demonstrates timely assignment delivery in meeting deadlines, some with competing priorities.
• Self-starter with ability to balance a sense of urgency against measured thinking and attention to detail.
• Displays excellent work habits, including collaborative attitude, punctual attendance, and appropriate dress.
• Work performed in a light industrial setting; exposure to shop floor noise, and occasionally may lift up to 40 lbs.
• Willingness to occasionally work beyond regular office hours when needed.
• Regularly required to sit, stand, reach and move safely around the facilities.
• Other duties as required.

Qualifications and Skills:

• Logical ability to analyze, deduce root cause, and troubleshoot technical challenges within complex data-driven configurations to resolve problems.
• Capability to implement and maintain Microsoft-based operating systems and hardware components including processors, circuit boards, routers, memory, storage, databases, and networking.
• Aptitude to independently provide Level-2 support for complex automated equipment, including physical and virtual servers used within manufacturing environment.
• Must be able to multi-task and effectively manage a variety of assignments, some with competing deadlines.
• Proficient with use of Microsoft Office tools such as Outlook, Teams, Word, and Excel.

BENEFITS INCLUDE

Medical (PPO and HDHP with HSA), dental, Vision, PTO, paid holidays, 401k with employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance and more.